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customer service Jobs in China

Online search for jobs, vacancies and work in the industry Customer service in China

9 jobs found
Logo of Moonton
Customer service specialist
Posted a month ago
Moonton anqing, anhui
Responsibilities:Responsible for operation and maintenance of the company games' social medias like Facebook, Twitter, Google+, Youtube etc.Responsible for answering game players' questions, recording the feedback.Maintain online community relationship, plan and organize online activities.Assist operation dept. to propose the suggestions for game optimization to improve game operation data.Accomplish other tasks delivered by the supervisor.Requirements:Passionate for games, enjoy communicating with users, understand users' mentality and habits well.1 years' above game customer service related working experience above.Familiar with English language, with Chinese language will be priority.Have mature teamwork spirit, passionate for game career.Have proactive working attitude and professional ethics, can work under pressure.Prefer candidates with online community managing experience
Salary not specified | full-time | customer service | bachelor
Logo of XiMeng Industry (Hangzhou) Co,Ltd.
E Commerce Customer Service
Posted 2 months ago
Diveristech is seeking an eCommerce Customer Service Specialist to join a 10 Person eCommerce team, reporting directly to our Customer Support ManagerEssential Job Functions:# Provide Email Customer Support - Answer Online Customer Questions ( Technical & General ) # Deal with 1 to 3 Star Reviews ( Search online to find Customers / Send Samples / Have mistaken reviews Removed )# 24 / 72 Customer Support Emails# Customer Complaint resolution. Where customer makes a negative claim about any of our products work with our Purchasing and Quality Dept to have samples Tested# Corrective Action Plans - Awareness of issue, and ability to work with Purchasing & Quality Assurance Dept to implement corrective action plan, and with design department to create artwork to communicate issue resolution with future customers# Data Analysis — Run Reports - Quality trend reports. Support all Retail Customer service; including answering all email questions, refunds, returns, and exchanges on all E-Commerce platforms. Language: English & Chinese
4000 - 10000 RMB/Month | full-time | customer service | none
Logo of BTCC
Senior Customer Service Representative
Posted 2 months ago
BTCC shanghai, shanghai
Job Responsibilities:1.Provide outstanding customer service to English speaking customer (largely from North America and Europe) through live chat, e-mail, and phone;2.Follow standard operating procedures and quality assurance processes;3.Present solid knowledge of our products and services to existing and potential customers;4.Escalate customer inquiries and / or problems when required;5.Provide English training based on the upgrade of the product;6.Create and optimize the template & canned response.Requirements:1.Above one year working experience in customer service area;2.Be familiar with Bitcoin will be a plus;3.Native speaker is required;4.Know Mandarin is a plus.BTCC was originally founded as BTCChina in 2011. It is the longest-running and one of the largest bitcoin exchanges worldwide. BTCC plays a leading role in every segment of the bitcoin ecosystem, offering a digital currency exchange, a mining pool, payment processing, consumer wallets, and blockchain engraving. The diverse products and services BTCC offers allow its customers to engage in all aspects of the digital currency spectrum in one integrated platform.Headquartered in Shanghai, BTCC serves a global customer base and has become an industry leader for security, risk mitigation, credibility, and technological innovation. BTCC’s mission is to provide the world with the most convenient and trustworthy digital currency services. Skills: PR APP
13000 - 25000 RMB/Month | full-time | customer service | none
Logo of Guangzhou Danxiao Information Technology Co., Ltd
Customer Service Associate
Posted 2 months ago
Responsibilities:1. Prepare for customer inquiries by studying products, services, and customer service processes.2. Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; as well as verifying the customer's understanding of the information you have provided.3. Create trouble-shooting guides for common issues customers are experiencing4. Improves service quality by recommending improved processes Work Permit ProvidedRequirements: 1. Native English Speaker2. Excellent written communication skills – impeccable English grammar3. Ability to take complicated ideas and make them easily understandable4. Excellent typing skills5. Excellent customer service skills, including maintaining focus on the customer's issue in a fast-paced environment6. Flexible with the working schedule; may be expected to work weekends, holidays and events
10000 - 15000 RMB/Month | full-time | customer service | none
Logo of Maiyuan E-Commerce
Customer Service
Posted 3 months ago
Maiyuan E-Commerce harbin, heilongjiang
Responsibilities:You can communicate with customers in a basic foreign language, and be responsible for the feedback and tracking of online payment platform disputesInvestigate and deal with customer complaints and settle disputes fairly and impartially based on the evidence submitted by both buyers and sellersRespond to customer's foreign language mail and French written feedbackOrders processing related work, responsible for an e-commerce platform, website promotion of all projectsJob Requirements:Bachelor degree or above, Skilled in using Word, Excel and other office software.Serious, responsible and able to work well under pressure.You need a good sense of customer service and communication, judgment, ability to handle network disputes and resolve disputes.Teamwork spirit, actively and effectively cooperates with all departments.TEM-4 or above CET-6 level. In particular, reading and writing ability, can accurately understand the meaning of foreign buyers, skilled in the use of foreign language reply to foreign buyers of mail, good oral ability, accurate pronunciation.More than one-year network order processing experience is preferred.
5000 - 10000 RMB/Month | full-time | customer service | none
Logo of 深圳长森贸易有限公司
English customer service
Posted 4 months ago
Job Requirement:  1.Native English-speaking foreign customer service (Australia, UK, USA and Canada are preferred), with clear and accurate pronunciation, clever articulation, strong Chinese expression and standard Mandarin.  2.a team spirit and dedication;  3.Know About Europe and the United States culture, familiar with European and American expressions;  4. Customer service has a strong interest in fansLocation: 24th Floor, South China Development Building, No. 1 Huanan Avenue, Pinghu Street 23A07
10000 - 15000 RMB/Month | full-time | customer service | none
Logo of Guangdong Ocean Sanitary Ware Limited Company
German/French Customer Service
Posted 5 months ago
Essential Job Functions: 1. Supports a strong commitment to world class customer service and insures a pleasant and productive shopping experience for all customers. Meets with potential customers to determine their boating needs. Provides information necessary to allow the customer to make an informed buying decision. Works cooperatively with the other departments (ex; technical depart./after-sales depart./delivery depart.) to see that delivery to the customer is seamless 2. Maintains current product knowledge by using available resources, i.e., product brochures, Internet and product information training meetings. Maintains awareness of advertised items. Remains current on & adheres to all selling skills training & direction 3. Accurately completes all necessary paperwork required within the selling process. Utilizes excel forms and ERP system on a daily basis, specifically conducting follow up activities with customers before and after the sale. 4. Other Duties as Assigned by Management Requirements 1. Bachelor’s Degree or higher. 2. Languages required: German/French(must be European native speaker) 3. 0 to 2+ Years’ Experience 4. Mathematical Skills / Reasoning Ability: Ability to calculate figures such as discounts or percentages and make change to customers is required. 5. Communication Skills: Ability to communicate in a friendly and professional manner to our customers and other associates is required. Must have good phone etiquette. 6. Ability to establish and maintain effective working relationships with Management, coworkers and customers is required. 7. Ability to operate computer and perform data entry functions is required. 8. Prior shower enclosure knowledge is preferred.
Salary not specified | full-time | customer service | bachelor
Logo of Fields
Customer Service
Posted 10 months ago
Fields shanghai, shanghai
Responsibilities:1) Handle inbound calls, capture customer information and complete all order relevant processes.2) Responsible for regular inquiries (call/email) and relevant follow-ups.3) Record daily inbound/outbound transactions, prepare materials/data for other internal departments.4) Provide quality service to customers, keep learning and sharing to improve team service skills and quality.5) Complaint case handling and coordination.6) Customer service rules and methodologies analysis, assist superior to optimize internal operation processes.Requirements:1) University degree or above2) Fluent English/ Japanese/Chinese/French/German/Other European speaking 3) Customer service sense.4) Positive attitude, clear thinking, able to handle complaints independently5) Excellent written and spoken communication6) Quick learner and team player. Language: English
25 - 50 RMB/Month | part-time | customer service | none
Logo of Zhengzhou ZIEL Network Technology Co., Ltd.
Online Customer Service Executive
Posted a year ago
Job Description:1.Provide good customer service, quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;3.Collect customer related data, participate in customer service satisfaction promotion planning and implementation;4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate and customer loyalty;6.Complete other work arranged by supervisor efficiently.Requirements:1. Full-time work is required;  2. Native German speaker is required;3. Bachelor's Degree or above is required;4. Be familiar with E-commerce will be a plus;5. Experience working in China will be a plus;6. Above one year working experience in customer service area will be a plus;7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.Benefit:1.Provide assistance in working visa apply;2.12k-18k/month (before tax), negotiable based on the quality of work;3.8 hours/day, 2-day weekend, offical holiday;4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;5.Provide Insurance, Annual physical examination;6.Festival gift, Monthly birthday party, Daily afternoon tea and snack time. Address: 3rd Floor, Block B, Dingshengshidai, No.163 Hanghai Middle Road, Erqi District, Zhengzhou City, Henan Province. Skills: Bachelor's Degree or above,, Be familiar with E-commerce , Language: Native German speaker
12000 - 18000 RMB/Month | full-time | customer service | none