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Customer Service Advisor-Night Shift EN

Posted a year ago - 2156 views

About the Position
We are looking for an English Customer Service Advisor - Night Shift, who will be supporting Trip.com’s customers located in the Western Hemisphere for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.
This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team?

Key Responsibilities
• Assist customers with their inquiries and concerns in English via phone, chat, or email;
• Communicate effectively with customers, showing empathy and patience;
• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
• Advocate the Trip.com culture both internally and externally;
• Assist with ad hoc projects assigned by Team Leads / Supervisors.

• Able to work independently and effectively during night and overnight shifts;
• Proficiency in both verbal and written English;
• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;
• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

Skills: Customer Service, OTA
Language: English


no work experience required
no degree specified
full-time job
13000 - 15000 RMB/Month
shanghai , shanghai


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Logo of Ctrip.com

Customer Service Advisor-Night Shift EN in shanghai

~ 0 years experience required - none - full-time - shanghai, shanghai