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Customer Service Associate

Guangzhou Danxiao Information Technology Co., Ltd
Posted a month ago - 835 views

Responsibilities:

1. Prepare for customer inquiries by studying products, services, and customer service processes.
2. Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; as well as verifying the customer's understanding of the information you have provided.
3. Create trouble-shooting guides for common issues customers are experiencing
4. Improves service quality by recommending improved processes

Work Permit Provided

Requirements:

1. Native English Speaker
2. Excellent written communication skills – impeccable English grammar
3. Ability to take complicated ideas and make them easily understandable
4. Excellent typing skills
5. Excellent customer service skills, including maintaining focus on the customer's issue in a fast-paced environment
6. Flexible with the working schedule; may be expected to work weekends, holidays and events

Requirements

~10 years experience
no degree specified
full-time job
10000 - 15000 RMB/Month
guangzhou , guangdong
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Logo of Guangzhou Danxiao Information Technology Co., Ltd

Customer Service Associate in guangzhou

~ 10 years experience required - none - full-time - guangzhou, guangdong