Customer Service QA Specialist

Quality Assurance Specialist (English/Cantonese/Japanese/Korean for each)

Core Responsibilities
 Responsible for collecting quality assurance reports of each language team.
 Ensure the truth and accuracy of QA reports
 Responsible for the output of QA related reports
 Timely feedback to QC on problems found in quality inspection and calibration.
 Collect and report the problems of service team, and raise suggestions for improvement or rationalization.
 VOC reports on a daily basis.
 Raise suggestions to training team regularly and assist in follow-up of training effectiveness.
 Participate in creating the QA/QC standards and continuously optimize them according to business requirements.
 Refine service terminology, skills, scripts, and collect excellent recordings to reserve materials for training team.
 Complete other work assigned by line managers.

Key Qualifications and Experience
 College degree or above.
 Good capability of English/Cantonese/Japanese/Korean in listening, speaking, reading and writing skills, as well as English or Chinese language skills.
 More than 2 years’ experience in call center or quality control, flexible policies for outstanding ones.
 Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.
 Good communication skills, execution and pressure resistance.
 Good at logical thinking and judgment.
 Be conscientious and responsible, and good spirit of collaboration.

Language


• English, Fluent
• Japanese, Fluent
• Korean, Fluent