Quality Assurance Specialist (English/Cantonese/Japanese/Korean for each)
Responsible for collecting quality assurance reports of each language team.
Ensure the truth and accuracy of QA reports
Responsible for the output of QA related reports
Timely feedback to QC on problems found in quality inspection and calibration.
Collect and report the problems of service team, and raise suggestions for improvement or rationalization.
VOC reports on a daily basis.
Raise suggestions to training team regularly and assist in follow-up of training effectiveness.
Participate in creating the QA/QC standards and continuously optimize them according to business requirements.
Refine service terminology, skills, scripts, and collect excellent recordings to reserve materials for training team.
Complete other work assigned by line managers.
Key Qualifications and Experience
College degree or above.
Good capability of English/Cantonese/Japanese/Korean in listening, speaking, reading and writing skills, as well as English or Chinese language skills.
More than 2 years’ experience in call center or quality control, flexible policies for outstanding ones.
Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.
Good communication skills, execution and pressure resistance.
Good at logical thinking and judgment.
Be conscientious and responsible, and good spirit of collaboration.
• English, Fluent
• Japanese, Fluent
• Korean, Fluent
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