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Customer Service Representative-Japanese

Posted 3 months ago - 2356 views

Core Responsibilities
 Serve clients in Japanese for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings;
 Solve the problems for clients via Call, Chat and Email;
 Handle clients problems with empathy and patience in a goal-driven environment;
 Work as part of a high-performing team, supporting and helping colleagues when required;
 Attend regular team updates;
 Keep up-to-date with latest promotions and initiatives;
 Read, understand and follow the Company Policies and Procedures;
 Assist in ad hoc assigned projects.

Key Qualifications and Experience
 Degree at HNC/HND/Ordinary/Bachelors or above, or significant relevant similar experience;
 Strong communication skills in Japanese and English, both verbal and written;
 Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;
 Proficient typing abilities with a better than average Japanese -typing speed;
 Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
 Ability to listen and build rapport quickly;
 Enthusiastic yet conscientious and diligent approach to work;
 Completer-finisher with a good attention to detail.

 Ability to touch-type;
 Passionate about travel

Employee benefits
 Variable training courses;
 Paid annual leave;
 Attendance meal allowance;

Language: Japanese, English


no work experience required
no degree specified
full-time job
8000 - 12000 RMB/Month
shanghai , shanghai


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Logo of Ctrip.com

Customer Service Representative-Japanese in shanghai

~ 0 years experience required - none - full-time - shanghai, shanghai