Customer Service Representative-Korean

Core Responsibilities
 Serve Korean speaking clients for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings;
 Solve the problems for clients via Call, Chat and Email;
 Handle clients problems with empathy and patience in a goal-driven environment;
 Work as part of a high-performing team, supporting and helping colleagues when required;
 Attend regular team updates;
 Keep up-to-date with latest promotions and initiatives;
 Read, understand and follow the Company Policies and Procedures;
 Assist in ad hoc assigned projects.

Key Qualifications and Experience
Essential
 college graduated or above;
 Strong communication skills in Korean and English, both verbal and written;
 Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;
 Proficient typing abilities with a better than average Korean - typing speed;
 Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
 Ability to listen and build rapport quickly;
 Enthusiastic yet conscientious and diligent approach to work;
 Completer-finisher with a good attention to detail.

Desirable
 Ability to touch-type;
 Passionate about travel

Employee benefits
 Variable training courses;
 Paid annual leave;
 Attendance meal allowance;
 Annual on-target bonus.

Language: Korean, English