Core Responsibilities
Serve Korean speaking clients for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings;
Solve the problems for clients via Call, Chat and Email;
Handle clients problems with empathy and patience in a goal-driven environment;
Work as part of a high-performing team, supporting and helping colleagues when required;
Attend regular team updates;
Keep up-to-date with latest promotions and initiatives;
Read, understand and follow the Company Policies and Procedures;
Assist in ad hoc assigned projects.
Key Qualifications and Experience
Essential
college graduated or above;
Strong communication skills in Korean and English, both verbal and written;
Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;
Proficient typing abilities with a better than average Korean - typing speed;
Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
Ability to listen and build rapport quickly;
Enthusiastic yet conscientious and diligent approach to work;
Completer-finisher with a good attention to detail.
Desirable
Ability to touch-type;
Passionate about travel
Employee benefits
Variable training courses;
Paid annual leave;
Attendance meal allowance;
Annual on-target bonus.
Language: Korean, English
~ 0 years experience required - none - full-time - shanghai, shanghai