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Customer Service Sales Consultant

Blue Nile
Posted 5 months ago - 2214 views

Blue Nile is one of the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.

Blue Nile is looking for a passionate and talented Customer Service Specialist in our Shanghai office who is a native English speaker to join our team of Diamond and Jewelry Consultants. Additional languages, including Spanish, Chinese, French, and Japanese are a plus. We are looking for an individual who is passionate about providing phenomenal Customer Service. Our most successful employees enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.

Responsibilities:

•Demonstrate exceptional Customer Service and educate customer on products
•Communicate the Blue Nile Difference, instilling trust and confidence in our brand
•Prioritize customer calls, customer email, live chat and other customer interactions
•Proactively follow up on all work requests within Blue Nile’s service level standards
•Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
•Understand department goals and meet defined metrics
•Proactively read and take action on daily operations updates as needed
•Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
•Maneuver effectively and efficiently through all computer systems
•Continuously maintain excellent attendance and punctuality

Qualifications:

•Previous customer and/or call center experience
•Fluency in other languages is a plus
•Bachelor’s degree in Business, Sales, Communication or Marketing preferred
•Excellent organization & attention to details skills
•Excellent listening, written and verbal communication skills
•Ability to work within deadlines in a fast paced environment
•Strong computer, typing/keyboarding and data entry skills
•Flexibility and willingness to adjust to scheduling needs

Requirements

~5 years experience
no degree specified
full-time job
12000 - 15000 RMB/Month
shanghai , shanghai
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Logo of Blue Nile

Customer Service Sales Consultant in shanghai

~ 5 years experience required - none - full-time - shanghai, shanghai