You can communicate with customers in a basic foreign language, and be responsible for the feedback and tracking of online payment platform disputes
Investigate and deal with customer complaints and settle disputes fairly and impartially based on the evidence submitted by both buyers and sellers
Respond to customer's foreign language mail and French written feedback
Orders processing related work, responsible for an e-commerce platform, website promotion of all projects
Bachelor degree or above, Skilled in using Word, Excel and other office software.
Serious, responsible and able to work well under pressure.
You need a good sense of customer service and communication, judgment, ability to handle network disputes and resolve disputes.
Teamwork spirit, actively and effectively cooperates with all departments.
TEM-4 or above CET-6 level. In particular, reading and writing ability, can accurately understand the meaning of foreign buyers, skilled in the use of foreign language reply to foreign buyers of mail, good oral ability, accurate pronunciation.
More than one-year network order processing experience is preferred.