1) Handle inbound calls, capture customer information and complete all order relevant processes.
2) Responsible for regular inquiries (call/email) and relevant follow-ups.
3) Record daily inbound/outbound transactions, prepare materials/data for other internal departments.
4) Provide quality service to customers, keep learning and sharing to improve team service skills and quality.
5) Complaint case handling and coordination.
6) Customer service rules and methodologies analysis, assist superior to optimize internal operation processes.
1) University degree or above
2) Fluent English/ Japanese/Chinese/French/German/Other European speaking
3) Customer service sense.
4) Positive attitude, clear thinking, able to handle complaints independently
5) Excellent written and spoken communication
6) Quick learner and team player.
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