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E Commerce Customer Service

XiMeng Industry (Hangzhou) Co,Ltd.
Posted 4 months ago - 96 views

Diveristech is seeking an eCommerce Customer Service Specialist to join a 10 Person eCommerce team, reporting directly to our Customer Support Manager

Essential Job Functions:

# Provide Email Customer Support - Answer Online Customer Questions ( Technical & General )

# Deal with 1 to 3 Star Reviews ( Search online to find Customers / Send Samples / Have mistaken reviews Removed )

# 24 / 72 Customer Support Emails

# Customer Complaint resolution. Where customer makes a negative claim about any of our products work with our Purchasing and Quality Dept to have samples Tested

# Corrective Action Plans - Awareness of issue, and ability to work with Purchasing & Quality Assurance Dept to implement corrective action plan, and with design department to create artwork to communicate issue resolution with future customers

# Data Analysis — Run Reports - Quality trend reports. Support all Retail Customer service; including answering all email questions, refunds, returns, and exchanges on all E-Commerce platforms.

Language: English & Chinese


no work experience required
no degree specified
full-time job
4000 - 10000 RMB/Month
hangzhou , zhejiang
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Logo of XiMeng Industry (Hangzhou) Co,Ltd.

E Commerce Customer Service in hangzhou

~ 0 years experience required - none - full-time - hangzhou, zhejiang