Guest Relation Officer Payment Standard:
Subsidy Standard: 6000-9000RMB / month during the internship, depending on the location of the hotels, the consuming condition of the city, the level of the hotels and the nationality of the internships. Usually the internship would last for 6-12 months.
Employment standard (aged between 20-30):
Male: 170-185 CM in height, health and symmetry, good image and temperament, without bad habits, 60-80KG in weight.
Female: 160-175 CM in height, health and symmetry, good image and temperament, without bad habits, 50-65KG in weight.
Supply accommodation, 2-4 person per room, including TV, air condition, network, cold and hot water, bedclothes, 3 meals per day and accident insurance.
(1) Duties of Guest Relation Officer:
1. Lead the guest to the relevant service area (like western restaurant, front desk etc.);
2. Answer the guests’ inquires and provide necessary assistance and service to the guests;
3. Pay close attention to the guests, communicate with them, enquire them about the impression to the hotels in the Lobby area and give a feedback to the management officers about the guests’ suggestions and advices;
4. Take part in the works of the front office and the guidance of the working procedures;
5. Help the colleagues in front desk solving the problems in finance, like claiming indemnity etc;
6. Maintain the sequence in the lobby area and maintain the safety of guest and his property;
7. Examine the reception work of VIP, and assist the general manager finishing the reception of important guest;
8. Record the important things happened during duty time completely, and finish connection work.
9. Communicate and coordinate the problem between each department about the guest service.
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