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Sales Receptionist/ Manager

Z&B Gym
Posted 2 years ago - 567 views

Sales Receptionist
As the Sales Receptionist of Z&B Fitness / Z&B Gym, you will assist the Studio Manager/General Manager in being the face and first line of contact for our studio members and guests. You will provide outstanding customer service while assisting members with purchases and directing membership inquiries.
• Execute brand administration and customer service responsibilities
• Key focus on maintaining current members and pushing on membership sales for
both fitness and gym departments
• Build positive relationships with class participants by offering exceptional classes
and customer service
• Promote Z&B Fitness workout programs, products and services to class participants
• Assist with daily inspections ensuring studios are clean and equipment needed for
upcoming classes is available
• Assist in special promotions and events when requested
• Participate in staff training (to give or to be given) bi-weekly or monthly in the
• Check in members and verify members, whilst improving company sales
performances to the best of your abilities
• Warmly greet members and guests as they enter and leave the studios with sincerity
and smiles
• Answer incoming calls in a professional and efficient manner, and take messages as
• Address members questions or direct them to the appropriate person for
assistance, and respond professionally to requests and inquiries from members
• Offering as much information to our potential and existing members to make them
feel comfortable and confident in our services and brand. Provide information to our
members regarding special promotions and upcoming events
• Opening / Closing shift inspections and directing ayis to turn on air
condition/heating, lights, air purifiers and so on. Perform opening and closing
procedures daily without fail
• Responsible for daily sales payments, retail, F&B, and systematic operations
• Assist in setting up class equipment prior to class if requested
• Attend off-site functions for the brand when needed, and participate in team
buildings, business related events, and parties.
• Safe-keeping of studio keys, fixed assets, and daily operational equipment such as
laptops, ipads, ipods etc during shift
• Maintaining neatness in reception desk and waiting area at all times

• Assist management team on daily operations which includes stock records, supply chain management, deliveries etc.
• Maintain a professional image and behavior of all times
• Immediate report or escalate to management and unsafe conditions and emergency
• Ability to work independently and responsibly without immediate supervision
• Basic computer skills including Microsoft Outlook, Word, and Excel
• Possess a friendly, outgoing personality and positive attitude
• Possess strong interpersonal communication skills, phone etiquette and strong
customer service focus and professionalism
• Understands and follows spoken and written instructions
• Must be a team player with a can-do attitude
• 6-months+ experience working in fitness, retail or hospitality industries
• Spoken Chinese and English skills

Skills: English Speaking - Fluent / Chinese Speaking - Basic
Language: English


no work experience required
no degree specified
full-time job
6000 - 9000 RMB/Month
shanghai , shanghai

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Logo of Z&B Gym

Sales Receptionist/ Manager in shanghai

~ 0 years experience required - none - full-time - shanghai, shanghai