1. Oversee and manage operations and client relationship
2. Build rapport with clients to anticipate customer needs, set proper expectations, and look for growth in existing clients
3. Responsible for SLA and performance metrics as well as financial performance of the engagements
4. Mentor, coach, appraise and develop next level management into effective leaders in respective engagements
5. Plan, design, and execute working structure and supporting process with clients (i.e. buffer and work design)
6. Connect and interact with solutions team and SBU heads for RFP responses
7. Lead client visits and discussions for potential business to the center
8. Participate in all governance meetings and business reviews with clients
Qualification and Skills Metrics:
1. At least 8 years management experience in MNC environment incl. min.3 years in Human resources operation, understanding of business and effective management and communication, strong client relationship management skills.
2. Able to align and balance client requirement and internal operations delivery
3. Combine financial management with operations management (i.e. cost control, managing project P&L, margins, etc.)
4. Good command in comprehension and articulation of the English language; proficient in Chinese; 5. Proficient in a third foreign language is a plus
5. High business acumen with good analytical and problem-solving skills, BD experience is a plus.
6. Good command of Microsoft Office (Word, Excel, and PowerPoint)
7. Education: Bachelor or equivalent degree holder and above, overseas education is a plus.
1. Positive attitude at the workplace, people, colleagues and clients
2. Have a strong sense of accountability and responsibility on task assigned
3. Flexible and open mind to learn new things
4. Eye for details and sensitive to making changes as and when required
5. Ability to build a good rapport with others, a team player and mentor
6. Occasional required to work during Chinese holidays|
7. Self-motivating and can perform under big pressure
~ 8 years experience required - bachelor - full-time - dalian, liaoning