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User Experience Project Manager

Posted 2 years ago - 2488 views

Role Overview
This position is created to support the Trip.com strategic growth aspirations. He/she will primary work to manage the projects/programs that covers Trip.com service effectiveness and business management success from end to end, which includes:
1) Analyzing industry dynamic and markets, identifying development opportunities, and lead the process of driving initiatives and optimizations based on proactive internal/external trend readouts through systematical problem shooting and resolution capability.
2) Co-work with site leaders in different regions on governmental projects/programs to ensure the effective implementation in assigned sites/markets/teams.
3) Support regional operation management team by offering project/program management consultancy and bridge with the central team on information, process sharing and standardization/consolidation, to establish organizational success together.

Core Responsibilities

Competitor/Market Analysis - 40%
 Set up and execution of competitor/market analysis plan on each quarter.
 Set up and execution of business optimization plan under proper priority and that based on quantified business impact and drive for maximized improvement outcome.
Organizational & Regional Implementation- 40%
 Co-work with organizational and regional leaders on top-down project/program management and being proactive to lead the progress through organizing stakeholders in efficient way and walk through implementation obstacles with flexibility solutions/options of good quality.
Operation management consultancy – 20%
 Leveraging existing tools and reports to understand business performance status on each level.
 Link regional operation management together by offering consultancy support, bridging information and best practice to support on establishing holistic operation improvement milestone to benefit to the entire organization

Key Qualifications and Experience
 5+ years of experience in project management role, OTA industry or call center industry is preferred.
 Good analytical skills and logical thinking.
 Strong initiative and result orientation. Ability to work independently under limited resources and to initiate clear courses of actions. Ability to deliver quality results under time pressure.
 PMP, 6 Sigma certificate is preferred.
 Attention to details.
 Have social media management experience and familiar with NPS and other scoring system management experience is preferred.
 Full professional proficiency in English.
 Mature, sophisticated attitude / behavior to handle relationship with different levels within the organization and external contacts independently.

Skills: Project Management, 6sigma
Language: English


no work experience required
no degree specified
full-time job
15000 - 25000 RMB/Month
shanghai , shanghai


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Logo of Ctrip.com

User Experience Project Manager in shanghai

~ 0 years experience required - none - full-time - shanghai, shanghai