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customer service Jobs in China

Online search for "customer service" jobs, vacancies and work in China on the GreatJobWall.

75 jobs found
Logo of China Merchants Loscam
Customer Service Executive
Posted a day ago
工作內客: • 處理客戶對公司服務的調查,為客戶提供良好的售後服務 • 維持和發展良好的客戶關係 • 維護客戶的資料庫,以高效、準確的方式執行資料輸入系統 • 在需要時為銷售團隊和其他團隊提供支援 • 履行公司分配的其他職責 Responsibilities: • Handle customers enquiry on company services and provide good after-sales service to customers • Maintain and develop good customer relationships • Maintain customers’ database and perform data entry into system in efficient and accurate manner • Provide supports for sales team and for other teams when needed • Perform other duties as assigned by the Company 要求: • 大學或以上學歷 • 至少3年相關工作經驗 • 優秀的溝通、人際交往、演講和談判技巧 • 積極主動,樂於學習 • 可以獨立以及在壓力下工作 • 良好的英語和中文程度 (口語和書寫) • 良好電腦及文書系統操作技巧,包括 Excel、Word、Powerpoint和 Outlook 等 Requirements: • Degree holder or equivalent • Minimum 3 years relevant working experience • Excellent communication, interpersonal, presentation and negotiation skills • Proactive and willing to learn • Can work independently and under pressure • Fluent in both spoken and written English and Chinese • Computer experience essential including knowledge of Excel, Word, Powerpoint and Outlook Job highlights Transportation allowance Language • English, Business level • Chinese, Business level var TIAOJIAN_NUM =0;
8000 - 12000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Adviser-Japanese
Posted 1 week ago
Ctrip.com shanghai, shanghai
Customer Service Advisor JapaneseAbout UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for a Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in Japanese via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written Japanese; fluent in English or Chinese• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language • Japanese, Native level • English, Business level • Chinese, Business level var TIAOJIAN_NUM =0;
9000 - 14000 RMB/Month | full-time | other | none
Logo of Meten International Education group
Customer Service
Posted 1 week ago
Customer Service Position in Futian District, ShenzhenSalary: up to 30KLocation: Exhibition centerRequirement--BA degree--Customer service or market related experience is preferredWork Visa Sponsored! ️Yearly Free Trips!️1 Be responsible for appeals and complaints about listing and store;2 Deal with daily critical feedback and reviews;3 Deal with emails from each account and respond to customers’ questions;4 Contact the customers with negative reviews and provide them with our contact information;5 Deal with return orders and proactively contact customers to get their return reasons;6 Collect data of customer complaints (including critical review, return rate) of all products;7 Forward Amazon email notifications (the Red flag notifications). Job highlights Work visa Medical & accidental insurance var TIAOJIAN_NUM =0;
20000 - 30000 RMB/Month | full-time | other | none
Logo of XiMeng Industry (Hangzhou) Co,Ltd.
E Commerce Customer Service
Posted 3 weeks ago
Diveristech is seeking an eCommerce Customer Service Specialist to join a 10 Person eCommerce team, reporting directly to our Customer Support ManagerEssential Job Functions:# Provide Email Customer Support - Answer Online Customer Questions ( Technical & General ) # Deal with 1 to 3 Star Reviews ( Search online to find Customers / Send Samples / Have mistaken reviews Removed )# 24 / 72 Customer Support Emails# Customer Complaint resolution. Where customer makes a negative claim about any of our products work with our Purchasing and Quality Dept to have samples Tested# Corrective Action Plans - Awareness of issue, and ability to work with Purchasing & Quality Assurance Dept to implement corrective action plan, and with design department to create artwork to communicate issue resolution with future customers# Data Analysis — Run Reports - Quality trend reports. Support all Retail Customer service; including answering all email questions, refunds, returns, and exchanges on all E-Commerce platforms. Language: English & Chinese
4000 - 10000 RMB/Month | full-time | customer service | none
Logo of Zhengzhou ZIEL Network Technology Co., Ltd.
German Customer Service Executive
Posted 3 weeks ago
Job Description:1.Provide good customer service, quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;3.Collect customer related data, participate in customer service satisfaction promotion planning and implementation;4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate and customer loyalty;6.Complete other work arranged by supervisor efficiently.Requirements:1. Full-time work is required;2. Native German speaker is required;3. Bachelor's Degree or above is required;4. Be familiar with E-commerce will be a plus;5. Experience working in China will be a plus;6. Above one year working experience in customer service area will be a plus;7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.Benefit:1.Provide assistance in working visa apply;2.12k-18k/month (before tax), negotiable based on the quality of work;3.8 hours/day, 2-day weekend, offical holiday;4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;5.Provide Insurance, Annual physical examination;6.Festival gift, Monthly birthday party, Daily afternoon tea and snack time.Contact us:Address:No. 198-19 Songshan South Road, Dongfang Building 6F, Suite 601, Erqi District, Zhengzhou City Job highlights Work visa Paid annual leave Air travel allowance Language • German, Native level var TIAOJIAN_NUM =0;
12000 - 18000 RMB/Month | full-time | other | none
Logo of Hangzhou Kelun Electronics Co., Ltd.
Customer service
Posted 3 weeks ago
Position Title:Customer service/operationJob Responsibilities:1、Assist colleagues to optimize company website, improve website contents and copywritingsCompose articles to promote the activities and products on the company websites.2、Responsibility for online marketing and maintenance on company brand and products on Facebook, Twitter, YouTube, Instagram, overseas forum, blog, etc. including but not limited to making posts, scheduling posts, launching activities, marketing, so as to increase the CTR, fans and interaction and the popularity.3、Potential markets research,Increasing brand awareness,researching new and existing markets, develop new markets and new customers based on the corresponding language and maintain the company's old customers.Qualifications:1、Passionate for Internet, social and collaboration technologies.2、Entrepreneurial spirit, outgoing, likeable, presentable, humble and naturally capable of easily interacting with others.3、Strong interpersonal skills with a desire to work cross-functionally and in teams.4、Take the initiative to get things done, have a high sense of responsibility.other requirements:1、Marketing or e-related majors is a plus.2、Engaged in electronics related industries is a plus.3、Marketing and sales experience is a plus.4、Website copywriting experience is a plus. Skills: Digital Marketing, Social Media, Business Development Language: Russian / French / Arabic / Portuguese at native, Chinese or English is Fluent
10000 - 15000 RMB/Month | full-time | other | none
Logo of Xinyi Xianliang metals store
Customer service[Philippines]
Posted a month ago
Job Responsibilities:1. Must be proficient in Chinese and English, and proficient in English for communication;2. Responsible for the numbering, printing, layout and filing of various computer documents of the company;3. Collection and compilation of statements for better implementation and implementation;4. Complete other tasks assigned by the department manager.5. Familiar with office administrative management knowledge and working process, have basic business letter writing ability and strong written and oral expression ability;5. Familiar with the document writing format and proficient in using office software such as OFFICE;7. work carefully, with a strong sense of responsibility and integrity.8. Location: Taiwan, Malaysia, PhilippinesWorking time: 12 hours岗位职责:1、需熟练掌握中文和英文,能熟练使用英文进行交流;2、负责公司各类电脑文档的编号、打印、排版和归档;3、报表的收编以及整理,以便更好的贯彻和落实工作;4、完成部门经理交代的其它工作。5、熟悉办公室行政管理知识及工作流程,具备基本商务信函写作能力及较强的书面和口头表达能力;5、熟悉公文写作格式,熟练运用OFFICE等办公软件;7、工作仔细认真、责任心强、为人正直。8、工作地点:台湾,马来西亚,菲律宾工作时间:12小时 Job highlights Work visa Paid annual leave Air travel allowance Free meal Free apartment Skills Proficient in Chinese and English Strong written and verbal skills Familiar with document writing format Language • Chinese, Conversational This job has specific requirements you’ll need to meet to be eligible for consideration. Check the following before applying. Familiar with the production of Excel forms, typing speed should be above 60 words / minute Must be proficient in Chinese and English, and proficient in English for communication **You must check and pass the requirements above before you can apply** var TIAOJIAN_NUM =2;
8000 - 11000 RMB/Month | full-time | other | none
Logo of BTCC
Senior Customer Service Representative
Posted a month ago
BTCC shanghai, shanghai
Job Responsibilities:1.Provide outstanding customer service to English speaking customer (largely from North America and Europe) through live chat, e-mail, and phone;2.Follow standard operating procedures and quality assurance processes;3.Present solid knowledge of our products and services to existing and potential customers;4.Escalate customer inquiries and / or problems when required;5.Provide English training based on the upgrade of the product;6.Create and optimize the template & canned response.Requirements:1.Above one year working experience in customer service area;2.Be familiar with Bitcoin will be a plus;3.Native speaker is required;4.Know Mandarin is a plus.BTCC was originally founded as BTCChina in 2011. It is the longest-running and one of the largest bitcoin exchanges worldwide. BTCC plays a leading role in every segment of the bitcoin ecosystem, offering a digital currency exchange, a mining pool, payment processing, consumer wallets, and blockchain engraving. The diverse products and services BTCC offers allow its customers to engage in all aspects of the digital currency spectrum in one integrated platform.Headquartered in Shanghai, BTCC serves a global customer base and has become an industry leader for security, risk mitigation, credibility, and technological innovation. BTCC’s mission is to provide the world with the most convenient and trustworthy digital currency services. Skills: PR APP
13000 - 25000 RMB/Month | full-time | customer service | none
Logo of Sykes China
Thailand Customer Service
Posted a month ago
Sykes China shanghai, shanghai
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Provide a high level of technical response to the customers- Ensure that all communication with customers is within the guidelines of the client- Follow the prescribed problem resolution procedures- Handle customer’s product usage questions- Ensure that cases and callbacks are logged in accordance with the Data Quality guidelines- Reach and maintain the level of technical competence and customer service skills as required for the post- Ensure that all data is collected accurately- Ensure that service levels are achieved as communicated by the Account Manager- Be willing to following the working time assigned by immediate supervisorQUALIFICATIONS:- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Bachelor degree or above- Proficiency in Thai and English or Mandarin- IT education background or at least 1 Year related IT experience- Experience with computer operation; over 12 months experience with MS Word/Excel- Experience with call center and Notebook/PC will be an advantage- Solid communications skills, demonstrated customer mindset and service skills- Able to work on shift Job highlights Work visa Paid annual leave Air travel allowance Medical & accidental insurance Skills customers service Language • Thai, Native level • English, Fluent var TIAOJIAN_NUM =0;
8000 - 10000 RMB/Month | full-time | other | none
Logo of Guangzhou Danxiao Information Technology Co., Ltd
Customer Service Associate
Posted a month ago
Responsibilities:1. Prepare for customer inquiries by studying products, services, and customer service processes.2. Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; as well as verifying the customer's understanding of the information you have provided.3. Create trouble-shooting guides for common issues customers are experiencing4. Improves service quality by recommending improved processes Work Permit ProvidedRequirements: 1. Native English Speaker2. Excellent written communication skills – impeccable English grammar3. Ability to take complicated ideas and make them easily understandable4. Excellent typing skills5. Excellent customer service skills, including maintaining focus on the customer's issue in a fast-paced environment6. Flexible with the working schedule; may be expected to work weekends, holidays and events
10000 - 15000 RMB/Month | full-time | customer service | none
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