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customer service Jobs in China

Online search for "customer service" jobs, vacancies and work in China on the GreatJobWall.

32 jobs found
Logo of Fields
Customer Service Manager
Posted 13 hours ago
Fields shanghai, shanghai
Job Description:1. Supervise the customer service department.2. Manage hiring, training, retention and performance of the customer service team.3. Develop procedures and policies for better handling of customer correspondence and customer complaints.4. Monitor business and process metrics to measure and manage customer service effectiveness.5. Oversee and maintain call center operations including its staff and statistics.6. Collaborate with sales and marketing team to maximize revenues and customer loyalty.7. Maintain in-depth working knowledge of the company’s brands, systems and processes.Requirement:1. 5-7 years of extensive working experience in call center or customer service section2. Strong communication and coordination skills-sets are desired.3. Hand-on working experience with Expats or with Chinese is a must.4. Chinese is required for native English speaker or Chinese nationality with perfect English. Language: English, Chinese
18000 - 20000 RMB/Month | full-time | other | none
Logo of Hangzhou Kelun Electronics Co., Ltd.
Customer service
Posted 3 days ago
Position Title:Customer service/operationJob Responsibilities:1、Assist colleagues to optimize company website, improve website contents and copywritingsCompose articles to promote the activities and products on the company websites.2、Responsibility for online marketing and maintenance on company brand and products on Facebook, Twitter, YouTube, Instagram, overseas forum, blog, etc. including but not limited to making posts, scheduling posts, launching activities, marketing, so as to increase the CTR, fans and interaction and the popularity.3、Potential markets research,Increasing brand awareness,researching new and existing markets, develop new markets and new customers based on the corresponding language and maintain the company's old customers.Qualifications:1、Passionate for Internet, social and collaboration technologies.2、Entrepreneurial spirit, outgoing, likeable, presentable, humble and naturally capable of easily interacting with others.3、Strong interpersonal skills with a desire to work cross-functionally and in teams.4、Take the initiative to get things done, have a high sense of responsibility.other requirements:1、Marketing or e-related majors is a plus.2、Engaged in electronics related industries is a plus.3、Marketing and sales experience is a plus.4、Website copywriting experience is a plus. Skills: Digital Marketing, Social Media, Business Development Language: Russian / French / Arabic / Portuguese at native, Chinese or English is Fluent
10000 - 15000 RMB/Month | full-time | other | none
Logo of Anker innovations
German Customer Service
Posted 5 days ago
Anker innovations changsha, hunan
Tech brand Anker (America's Leading USB charging brand) was established by a few ex-Googlers in 2009 and set out with one goal in mind: to design reliable, affordable and inspiring tech gadgets which we would use ourselves. With a team of almost 1000 people in our offices around the world we think global and act local. Our major markets are the USA, Canada, Western Europe and Japan.The product portfolio of Anker includes external batteries, chargers, cables, audio devices and many more exciting consumer electronics. With our mother company Oceanwing, we are expanding our business and looking for a new team member. Job Description- Help customers to solve product issues via email and phone.- Support the development of the global customer service team.- Recommend product improvements based on customer's feedback.- Support our sales team increase the sales volume and introduce new products.- Work in a transparent environment with a young and dynamic team and experience China outside the international bubble.[-To participate actively in team building activities to share information/ideas while contributing suggestions for work improvement;]Job Requirements- Able to understand problems from a customer's perspective[Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer].- Calm and balanced personality with the ability to solve problems directly.- Bachelor degree. Prior experience in working in a customer service role is a plus.- Good Chinese language skills are a plus. Native German speaker only.Your Career with AnkerAnker’s business is growing fast and bears a lot of exciting challenges. We encourage and support your professional development. Regular communication with your manager will help you to follow the path you want.We’re restructuring our team on a regular basis to keep up with our fast growth. New opportunities, especially with team management, are open to qualified staff. Benefit from an experienced senior management.What do we offer?- Free meals, including afternoon tea and Western options.- Gym inside the office and free Yoga classes.- Housing allowance.- Annual company trip + 10 vacation days.- We will support your work (Z) visa application and provide help getting settled in Changsha.- International team.- Free Chinese language classes. Contact us to know more about our company and this positionPlease send your cover letter and CV to us Language • German, Native level • English, Fluent • Chinese, Basic
10000 - 15000 RMB/Month | full-time | other | none
Logo of Maiyuan E-Commerce
Customer Service
Posted 1 week ago
Maiyuan E-Commerce harbin, heilongjiang
Responsibilities:You can communicate with customers in a basic foreign language, and be responsible for the feedback and tracking of online payment platform disputesInvestigate and deal with customer complaints and settle disputes fairly and impartially based on the evidence submitted by both buyers and sellersRespond to customer's foreign language mail and French written feedbackOrders processing related work, responsible for an e-commerce platform, website promotion of all projectsJob Requirements:Bachelor degree or above, Skilled in using Word, Excel and other office software.Serious, responsible and able to work well under pressure.You need a good sense of customer service and communication, judgment, ability to handle network disputes and resolve disputes.Teamwork spirit, actively and effectively cooperates with all departments.TEM-4 or above CET-6 level. In particular, reading and writing ability, can accurately understand the meaning of foreign buyers, skilled in the use of foreign language reply to foreign buyers of mail, good oral ability, accurate pronunciation.More than one-year network order processing experience is preferred.
5000 - 10000 RMB/Month | full-time | customer service | none
Logo of lebbay
Customer Service Manager
Posted 1 week ago
lebbay shanghai, shanghai
Job summaryAzazie is looking to add an experienced Customer Service Manager to their growing team! The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Representatives and Quality Assurance team. We need a Customer Service Manager who can take charge of our customer service department and foster positive relationships with our customers. If you know how to find unique ways to deal with customer complaints or concerns while effectively managing a growing team of 10 – 15 CSRs, you’d be a perfect fit for this position.About Azazie: Azazie, Inc. is on a mission reinvent shopping for bridesmaid dresses and wedding gowns! Our online-only store connects bridesmaids and brides with over 200 gowns in 60+ colors for bridesmaids, brides, and mothers of the bride. At Azazie, we believe that everyone deserves to don a gorgeous gown, regardless of size or budget. We carry standard sizes 0-30, and can make any of our dresses to your custom measurements. Every dress is made-to-order, making it a more sustainable and personalized option than off-the-rack retailers.Responsibilities: Directs and oversees all aspects of an organization's customer service policies, objectives, and initiativesDevelops service level standards focused on response times and issue resolutionEstablishes policies and procedures that produce high quality customer service delivery and that reflect industry best practicesEnsures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issuesAlign customer service activities and initiatives to support and enhance the objectives of the organizationRecruit, manage and develop customer service agentsMeasure Customer Service Representatives’ performance and make employment decisionsAdhere to and manage the approved labor budgetProvide feedback to the company regarding service failures or customer concerns.Provide feedback to Operations team to ensure all customers have accurate and timely information on order status and/or changesRequirements: 5 years of experience in Customer Service, 3 years in a supervisory/management roleBS degree in Business Administration or related fieldExcellent knowledge of management methods and techniquesProficiency in EnglishWorking knowledge of customer service software, databases and toolsAwareness of industry’s latest technology trends and applicationsAbility to think strategically and to leadStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsSelf-motivated and self-directedPosition DetailsFull Time, permanent positionJob Type: Full-timeAttendance: 9:00AM-18:00PM, Five days a week Language: ENGLISH
12000 - 20000 RMB/Month | full-time | other | none
Logo of Guangzhou Banggood Technology Co.,LTD
Overseas Customer Service Supervisor
Posted 1 week ago
【Qualifications】1. Candidate would need to travel to some of the developing countries;2. Customer service supervising experience is preferred;3. Active thinking, love communication and travel;4. Enthusiastic about the position, with good communication skills.【Job Responsibilities】1. Responsible and managing overseas call center to ensure domestic team's requirements. It is necessary to travel to developing countries for short term (one week to one month);2. At least two years of customer service supervisor's work experience, customer service center or BPO supplier management experience is preferred;3. Ability to communicate in English, strong English writing ability;4. Have good team management software skills and abilities. Skills: Team Management Language: English, Chinese (preferred)
10000 - 15000 RMB/Month | full-time | other | none
Logo of Zhengzhou ZIEL Network Technology Co., Ltd.
Online Customer Service Executive
Posted 1 week ago
Job Description:1.Provide good customer service, quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;3.Collect customer related data, participate in customer service satisfaction promotion planning and implementation;4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate and customer loyalty;6.Complete other work arranged by supervisor efficiently.Requirements:1. Full-time work is required;  2. Native German speaker is required;3. Bachelor's Degree or above is required;4. Be familiar with E-commerce will be a plus;5. Experience working in China will be a plus;6. Above one year working experience in customer service area will be a plus;7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.Benefit:1.Provide assistance in working visa apply;2.12k-18k/month (before tax), negotiable based on the quality of work;3.8 hours/day, 2-day weekend, offical holiday;4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;5.Provide Insurance, Annual physical examination;6.Festival gift, Monthly birthday party, Daily afternoon tea and snack time. Address: 3rd Floor, Block B, Dingshengshidai, No.163 Hanghai Middle Road, Erqi District, Zhengzhou City, Henan Province. Skills: Bachelor's Degree or above,, Be familiar with E-commerce , Language: Native German speaker
12000 - 18000 RMB/Month | full-time | customer service | none
Logo of Moonton
Customer service specialist
Posted 2 weeks ago
Moonton anqing, anhui
Responsibilities:Responsible for operation and maintenance of the company games' social medias like Facebook, Twitter, Google+, Youtube etc.Responsible for answering game players' questions, recording the feedback.Maintain online community relationship, plan and organize online activities.Assist operation dept. to propose the suggestions for game optimization to improve game operation data.Accomplish other tasks delivered by the supervisor.Requirements:Passionate for games, enjoy communicating with users, understand users' mentality and habits well.1 years' above game customer service related working experience above.Familiar with English language, with Chinese language will be priority.Have mature teamwork spirit, passionate for game career.Have proactive working attitude and professional ethics, can work under pressure.Prefer candidates with online community managing experience
Salary not specified | full-time | customer service | bachelor
Logo of Ctrip.com
Customer Service Representative-English
Posted 2 weeks ago
About UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for an English Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in English via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language: English
8000 - 12000 RMB/Month | full-time | other | none
Logo of Zhejiang Menglei Import&export co.,ltd
Customer Service
Posted 2 weeks ago
ResponsibilitiesPerform informal and formal needs assessments for each customer to recommend appropriate goods and servicesDevelop a rapport with customers, demonstrating a friendly and helpful manner to put them at easeMaintain a neat and clean appearance to represent a positive image of the company and its brand at all timesParticipate in training and professional development and put new skills to immediate and meaningful useFoster a positive and pleasant working relationship with members of the customer service sales teamFamiliarize yourself with current information about services and products available for customersAccurately record customer demographics, sales orders, or other information digitally or in written formCommunicate with clients in Chinese or refer them to a capable member of the teamQualifications2+ years of customer service or sales experience preferredAbility to cooperate with and support other members of customer service teamStrong verbal communication skills in English. Willingness to interact daily with customers from a wide range of cultures and backgroundsMust be comfortable working independently and making minor decisions without direct supervisionGood sense of organization and keen attention to detailKnowledge of customer service best practices and desire to participate in trainings and professional developmentAbility to perform well in a fast-paced working environment
18000 - 30000 RMB/Month | full-time | other | none