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customer service Jobs in China

Online search for "customer service" jobs, vacancies and work in China on the GreatJobWall.

54 jobs found
Logo of Fields
Customer Service
Posted 4 days ago
Fields shanghai, shanghai
Responsibilities:1) Handle inbound calls, capture customer information and complete all order relevant processes.2) Responsible for regular inquiries (call/email) and relevant follow-ups.3) Record daily inbound/outbound transactions, prepare materials/data for other internal departments.4) Provide quality service to customers, keep learning and sharing to improve team service skills and quality.5) Complaint case handling and coordination.6) Customer service rules and methodologies analysis, assist superior to optimize internal operation processes.Requirements:1) University degree or above2) Fluent English/ Japanese/Chinese/French/German/Other European speaking 3) Customer service sense.4) Positive attitude, clear thinking, able to handle complaints independently5) Excellent written and spoken communication6) Quick learner and team player. Language: English
25 - 50 RMB/Month | part-time | customer service | none
Logo of Ctrip.com
Customer Service Representative-Japanese
Posted 6 days ago
Ctrip.com shanghai, shanghai
Core Responsibilities Serve clients in Japanese for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings; Solve the problems for clients via Call, Chat and Email; Handle clients problems with empathy and patience in a goal-driven environment;  Work as part of a high-performing team, supporting and helping colleagues when required; Attend regular team updates; Keep up-to-date with latest promotions and initiatives;  Read, understand and follow the Company Policies and Procedures; Assist in ad hoc assigned projects.Key Qualifications and ExperienceEssential Degree at HNC/HND/Ordinary/Bachelors or above, or significant relevant similar experience;  Strong communication skills in Japanese and English, both verbal and written; Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills; Proficient typing abilities with a better than average Japanese -typing speed; Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes; Ability to listen and build rapport quickly; Enthusiastic yet conscientious and diligent approach to work; Completer-finisher with a good attention to detail.Desirable Ability to touch-type; Passionate about travelEmployee benefits  Variable training courses; Paid annual leave; Attendance meal allowance; Language: Japanese, English
8000 - 12000 RMB/Month | full-time | other | none
Logo of HCL Technologies (Shanghai)Ltd Kunshan Branch
English Customer Service
Posted 1 week ago
1. Receiving product orders and accurately entering order information into the system;接收产品订单,将订单信息准确录入系统;2. Follow up the progress of customer order problem solving, give timely solutions to improve the efficiency of order processing;跟进客户订单问题解决进度,及时给出解决方案,提高订单处理效率;3. To inquire about the order status, delivery date and other information for the sales department, and to urge logistics and delivery;为销售部门查询订单状态,交货期等信息,跟催物流,发货;4. Managing invoices, contract management, checking and requesting related bills管理发票,合同管理,相关账单的核对和请款 Job highlights Work visa Paid annual leave Medical & accidental insurance Free meal Language • English, Fluent var TIAOJIAN_NUM =0;
6000 - 13000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Advisor Russian
Posted 1 week ago
Ctrip.com shanghai, shanghai
About the PositionWe are looking for Customer Advisors, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in Russian via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written Russian and English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Skills Customer Service Sense Language • Russian, Fluent • English, Fluent var TIAOJIAN_NUM =0;
8000 - 12000 RMB/Month | full-time | other | none
Logo of Changchun City ChengJi technology Co.,LTD.
Customer service(French/German/English)
Posted 1 week ago
【岗位职责】job responsibilities: 1、回复海外客户邮件。Reply emails from overseas customers in French/German/English/Italian/Spanish。 2、翻译产品说明书。Translate product description。 3、处理客户投诉 。.Handling of customer complaints。 【任职要求】:job specification1、母语为法语/西班牙语/德语/意大利语;Mother language is French/ Spanish / German / Italian.2、汉语有读写功底,能够与中国人沟通表达准确意思;Able to communicate in Chinese.3、电脑操作熟练,通晓互连网及办公软件;Familiar with computer,good with office software. Skills: Able to communicate in Chinese. Language: French/German/English/Italian/Spanish
5000 - 10000 RMB/Month | full-time | other | none
Logo of Fields
Customer Service Manager
Posted 2 weeks ago
Fields shanghai, shanghai
Job Description:1. Supervise the customer service department.2. Manage hiring, training, retention and performance of the customer service team.3. Develop procedures and policies for better handling of customer correspondence and customer complaints.4. Monitor business and process metrics to measure and manage customer service effectiveness.5. Oversee and maintain call center operations including its staff and statistics.6. Collaborate with sales and marketing team to maximize revenues and customer loyalty.7. Maintain in-depth working knowledge of the company’s brands, systems and processes.Requirement:1. 5-7 years of extensive working experience in call center or customer service section2. Strong communication and coordination skills-sets are desired.3. Hand-on working experience with Expats or with Chinese is a must.4. Chinese is required for native English speaker or Chinese nationality with perfect English. Language: English, Chinese
18000 - 20000 RMB/Month | full-time | other | none
Logo of Guangzhou Danxiao Information Technology Co., Ltd
Customer Service
Posted 3 weeks ago
Responsibilities:1. Prepare for customer inquiries by studying products, services, and customer service processes.2. Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; as well as verifying the customer's understanding of the information you have provided.3. Create trouble-shooting guides for common issues customers are experiencing4. Improves service quality by recommending improved processes Work Permit ProvidedRequirements: 1. Native English Speaker2. Excellent written communication skills – impeccable English grammar3. Ability to take complicated ideas and make them easily understandable4. Excellent typing skills5. Excellent customer service skills, including maintaining focus on the customer's issue in a fast-paced environment6. Flexible with the working schedule; may be expected to work weekends, holidays and events var TIAOJIAN_NUM =0;
12000 - 16000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Advisor Korean
Posted 3 weeks ago
Ctrip.com shanghai, shanghai
Customer Service Advisor KoreanAbout UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for a Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in Korean via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written Korean; fluent in English or Chinese• Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language • Korean, Native level • Chinese, Business level • English, Business level var TIAOJIAN_NUM =0;
9000 - 13000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Adviser-Japanese
Posted 3 weeks ago
Ctrip.com shanghai, shanghai
Customer Service Advisor JapaneseAbout UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for a Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in Japanese via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written Japanese; fluent in English or Chinese• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language • Japanese, Native level • English, Business level • Chinese, Business level var TIAOJIAN_NUM =0;
9000 - 14000 RMB/Month | full-time | other | none
Logo of salary.com
Customer Service
Posted 25 days ago
salary.com shanghai, shanghai
Customer Consultation Supervisor for US territorySalary.com is the leading compensation data and analytics company with the best product in the space … and that’s not just us talking. Our fantastic user experience and platform won the highest award in the industry for technical innovation in 2017. We provide the information and tools that help all companies pay fairly to drive employee engagement and organizational success. 100 of our 175 worldwide employees are in the Shanghai office --Shangli Information Technology(Shanghai) Co.,Ltd., where this position resides. You will be surrounded by motivated professionals and an experienced executive team in a bright and modern open floor plan office, built for collaboration and community throughout the workday. Come in and spend some time with us. We are looking for individuals who want to jump-start their Compensation careers, who have excellent communication skills, and who are well organized and able to multi-task, and who want to crush goals. Duties• Answering inbound telephone calls majority from North America customers• Managing and helping the customer's needs• Assisting customers participating in our compensation surveys.• Explaining compensation and benefit terminology to customers.• Answering customer questions about how to navigate through our online platform.• Helping the customer understand the invalid data errors and survey result.• Communicating and understanding customer concerns• Fostering a good working relationship and rapport with customers• May provide some outbound support for the special outreach project• Working in the night shiftQualifications• Read and converse well in English• Excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people.• Ability to manage high call volume• Navigates through multiple online systems.• Working knowledge about Microsoft Excel and others in the MS office suite.• Work independently as well as with the team• Work in the night shift• Previous customer service experience is a plusWork location: Shanghai China Work time: night shift Match US day time Accommodation provided Language: English
more than 10000 RMB/Month | full-time | other | none