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customer service Jobs in China

Online search for "customer service" jobs, vacancies and work in China on the GreatJobWall.

24 jobs found
Logo of Beijing Darwin Property Management co., Ltd
Customer service manager
Posted 19 hours ago
Job Responsibilities:1. Assisting the company and its commercial and marketing departments in their business development; 2. Attending important meetings and exchange activities in cooperation with the company, and its commercial and marketing departments; 3. Providing work suggestions with international, hotel and aesthetic standards, based on the company's business situation;4. Hotel management or related work experiences are preferred.Job Requirements:1. Foreigners fluency in English and Chinese;2. Knowledge of property management, hotel and related industries;3. Good appearance and temperament, regardless of gender. Skills: Experinces in hotel management and property management Language: Fluency in Chinese and English
15000 - 25000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Representative-Korean
Posted 1 week ago
Ctrip.com shanghai, shanghai
Core Responsibilities Serve Korean speaking clients for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings; Solve the problems for clients via Call, Chat and Email; Handle clients problems with empathy and patience in a goal-driven environment;  Work as part of a high-performing team, supporting and helping colleagues when required; Attend regular team updates; Keep up-to-date with latest promotions and initiatives;  Read, understand and follow the Company Policies and Procedures; Assist in ad hoc assigned projects.Key Qualifications and ExperienceEssential college graduated or above;  Strong communication skills in Korean and English, both verbal and written; Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills; Proficient typing abilities with a better than average Korean - typing speed; Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes; Ability to listen and build rapport quickly; Enthusiastic yet conscientious and diligent approach to work; Completer-finisher with a good attention to detail.Desirable Ability to touch-type; Passionate about travelEmployee benefits  Variable training courses; Paid annual leave; Attendance meal allowance; Annual on-target bonus. Language: Korean, English
8000 - 12000 RMB/Month | full-time | other | none
Logo of Moonton
Customer service specialist
Posted 2 weeks ago
Moonton anqing, anhui
Responsibilities:Responsible for operation and maintenance of the company games' social medias like Facebook, Twitter, Google+, Youtube etc.Responsible for answering game players' questions, recording the feedback.Maintain online community relationship, plan and organize online activities.Assist operation dept. to propose the suggestions for game optimization to improve game operation data.Accomplish other tasks delivered by the supervisor.Requirements:Passionate for games, enjoy communicating with users, understand users' mentality and habits well.1 years' above game customer service related working experience above.Familiar with English language, with Chinese language will be priority.Have mature teamwork spirit, passionate for game career.Have proactive working attitude and professional ethics, can work under pressure.Prefer candidates with online community managing experience
Salary not specified | full-time | customer service | bachelor
Logo of Ctrip.com
Customer Service Representative-English
Posted 3 weeks ago
About UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for an English Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in English via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language: English
8000 - 12000 RMB/Month | full-time | other | none
Logo of Shanghai Ruique Culture Development Co., Ltd
Customer Service (other languages)
Posted 3 weeks ago
Job Responsibilities1. 负责处理后台工单及在线服务,为客户提供7*24H的在线咨询及邮件回复; Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers. 2. 通过邮件、在线的方式,处理客户咨询、意见及建议; Handle customer enquiries, advices and suggestions via email or online tools. 3. 协助相关业务部门与客户联络,及时准确整理客户需求及意见并形成文档反馈; Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation. 4. 处理客户投诉,特殊个案完成及其他分配的任务. Handle customer complaints, any special cases or ad hoc tasks.Job Requirements 1. 大专及以上学历,熟练掌握俄语、土耳其语、西班牙语、韩语、日语等任意一种小语种,同时精通英语或中文;候选人须持有小语种等级证书. College degree or above; proficienct in one of the following languages including Russian, Turkish, Spanish, Korean, Japanese etc with a fluency in English or Madarin at the same time. Candidates must hold relevant language level certificate. 2. 具备客服相关工作经验一年及以上 ,对互联网电商或金融行业有一定的认知和理解,有相关领域工作经验. 优秀的应届毕业生亦可申请。 Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply. 3. 诚信正直、积极主动、做事细心,具有责任感和团队合作意识. High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit. 4. 具备较强的抗压能力、沟通表达能力,能够在工作中独挡一面. Ability to work under pressure, strong communication skills and exceed beyond expectation. 5. 热爱客服行业,能接受轮班工作制(9:00-18:00,12:00-9:00,9:00-21:00,21:00-次日9:00). Passionate for customer service industry and can accept to work under different work shifts, including night shift. Skills: Customer Service Language: Russian, Turkish, Spanish, Korean, Japanese
7000 - 15000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Representative
Posted a month ago
Customer Service Representative – Thai / Vietnamese / IndonesianAbout UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for a Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in Thai / Vietnamese / Indonesian via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written Thai / Vietnamese / Indonesian and English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language: Thai / Vietnamese / Indonesian and English
8000 - 12000 RMB/Month | full-time | other | none
Logo of Changchun City ChengJi technology Co.,LTD.
Customer service(French/German/English)
Posted a month ago
【岗位职责】job responsibilities: 1、回复海外客户邮件。Reply emails from overseas customers in French/German/English/Italian/Spanish。 2、翻译产品说明书。Translate product description。 3、处理客户投诉 。.Handling of customer complaints。 【任职要求】:job specification1、母语为法语/西班牙语/德语/意大利语;Mother language is French/ Spanish / German / Italian.2、汉语有读写功底,能够与中国人沟通表达准确意思;Able to communicate in Chinese.3、电脑操作熟练,通晓互连网及办公软件;Familiar with computer,good with office software. Skills: Able to communicate in Chinese. Language: French/German/English/Italian/Spanish
5000 - 10000 RMB/Month | full-time | other | none
Logo of Maiyuan E-Commerce
Customer Service
Posted a month ago
Maiyuan E-Commerce harbin, heilongjiang
Responsibilities:You can communicate with customers in a basic foreign language, and be responsible for the feedback and tracking of online payment platform disputesInvestigate and deal with customer complaints and settle disputes fairly and impartially based on the evidence submitted by both buyers and sellersRespond to customer's foreign language mail and French written feedbackOrders processing related work, responsible for an e-commerce platform, website promotion of all projectsJob Requirements:Bachelor degree or above, Skilled in using Word, Excel and other office software.Serious, responsible and able to work well under pressure.You need a good sense of customer service and communication, judgment, ability to handle network disputes and resolve disputes.Teamwork spirit, actively and effectively cooperates with all departments.TEM-4 or above CET-6 level. In particular, reading and writing ability, can accurately understand the meaning of foreign buyers, skilled in the use of foreign language reply to foreign buyers of mail, good oral ability, accurate pronunciation.More than one-year network order processing experience is preferred.
5000 - 10000 RMB/Month | full-time | customer service | none
Logo of Zhengzhou ZIEL Network Technology Co., Ltd.
Online Customer Service Executive
Posted a month ago
Job Description:1.Provide good customer service, quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;3.Collect customer related data, participate in customer service satisfaction promotion planning and implementation;4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate and customer loyalty;6.Complete other work arranged by supervisor efficiently.Requirements:1. Full-time work is required;  2. Native German speaker is required;3. Bachelor's Degree or above is required;4. Be familiar with E-commerce will be a plus;5. Experience working in China will be a plus;6. Above one year working experience in customer service area will be a plus;7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.Benefit:1.Provide assistance in working visa apply;2.12k-18k/month (before tax), negotiable based on the quality of work;3.8 hours/day, 2-day weekend, offical holiday;4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;5.Provide Insurance, Annual physical examination;6.Festival gift, Monthly birthday party, Daily afternoon tea and snack time. Address: 3rd Floor, Block B, Dingshengshidai, No.163 Hanghai Middle Road, Erqi District, Zhengzhou City, Henan Province. Skills: Bachelor's Degree or above,, Be familiar with E-commerce , Language: Native German speaker
12000 - 18000 RMB/Month | full-time | customer service | none
Logo of BTCC
Senior Customer Service Representative
Posted 2 months ago
BTCC shanghai, shanghai
Job Responsibilities:1.Provide outstanding customer service to English speaking customer (largely from North America and Europe) through live chat, e-mail, and phone;2.Follow standard operating procedures and quality assurance processes;3.Present solid knowledge of our products and services to existing and potential customers;4.Escalate customer inquiries and / or problems when required;5.Provide English training based on the upgrade of the product;6.Create and optimize the template & canned response.Requirements:1.Above one year working experience in customer service area;2.Be familiar with Bitcoin will be a plus;3.Native speaker is required;4.Know Mandarin is a plus.BTCC was originally founded as BTCChina in 2011. It is the longest-running and one of the largest bitcoin exchanges worldwide. BTCC plays a leading role in every segment of the bitcoin ecosystem, offering a digital currency exchange, a mining pool, payment processing, consumer wallets, and blockchain engraving. The diverse products and services BTCC offers allow its customers to engage in all aspects of the digital currency spectrum in one integrated platform.Headquartered in Shanghai, BTCC serves a global customer base and has become an industry leader for security, risk mitigation, credibility, and technological innovation. BTCC’s mission is to provide the world with the most convenient and trustworthy digital currency services. Skills: PR APP
13000 - 25000 RMB/Month | full-time | customer service | none