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customer service Jobs in China

Online search for "customer service" jobs, vacancies and work in China on the GreatJobWall.

78 jobs found
Logo of Ziel Home Furnishing Technology Co., Ltd.
Customer Service Executive & Copywriter
Posted a day ago
Job Description:-CRM Dept:1.Provide good customer service, quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;3.Collect customer related data, participate in customer service satisfaction promotion planning and implementation;4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate and customer loyalty.-Copy-writing Dept:1.Create and edit content for Amazon listing, brand website, and blogs according to interests of customers and search engine to achieve sales and branding;2.Build social media strategy with products and brand based on native culture and fans interest;3.Generate, publish and share daily content (original text, images, video etc) to build meaningful connections with fans for brand building and business goals;4.Develop brand relationship with influencer, bloggers, media, forum, deals etc for sales promotion and brand building;5.Collaborate with other departments (B2B, Amazon sales) to establish business relationship with wholesalers and retailers such as Amazon VC and local marketplace. 6.Collaborate with other departments (products, sales, creatives) to give more native advise for sale improvement and market development.Requirements: 1. Full-time work is required; 2. Native German speaker is required; 3. Bachelor's Degree or above is required; 4. Be familiar with European and American markets and consumer behaviors is required; 5. Be familiar with social media field including Facebook/Twitter/Instagram/Youtube etc. will be a plus; 6. Above one year working experience in customer service area will be a plus; 7. Positive attitude, detail and customer oriented with good multitasking. Benefit: 1.Provide assistance in working visa apply; 2.14k-20k/month (before tax), negotiable based on the quality of work; 3.8 hours/day, 2-day weekend, offical holiday,annual leave; 4.Provide Housing allowance, Meal subsidy, Annual home visit bonus; 5.Provide Insurance, Annual physical examination; 6.Festival gift, Monthly birthday party, Daily afternoon tea and snack time. Why Choose work at Zhengzhou:1.One of the oldest cities in China, roughly 5000 years history;2.Located in the central of China, convenient transportation and easily accessible to Beijing (2.5 hours), Xi an (2 hours), Shanghai (4 hours), Guangzhou (5 hours);3.Top Class commercial city in China with more than 13 million population;4.Lower living costs and convenient city life;5.A pleasant climate with four distinctive seasons. Address:No. 198-19 Songshan South Road, Dongfang Building 6F, Suite 601, Erqi District, Zhengzhou City Job highlights Work visa Paid annual leave Air travel allowance Medical & accidental insurance Language • German, Native level • Chinese, Conversational var TIAOJIAN_NUM =0;
14000 - 20000 RMB/Month | full-time | Other | none
Logo of Ctrip.com
Customer Service Advisor-Thai/Indonesian
Posted 2 days ago
Ctrip.com shanghai, shanghai
Customer Service Representative – Thai / IndonesianAbout UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for a Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in Thai / Indonesian via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written Thai / Indonesian and English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language • English, Fluent • Indonesian, Native level • Thai, Native level var TIAOJIAN_NUM =0;
8000 - 13000 RMB/Month | full-time | other | none
Logo of Xinyi Xianliang Hardware Store
Customer service
Posted 2 days ago
Job Responsibilities:1. Must be proficient in Chinese and English, and proficient in English for communication;2. Responsible for the numbering, printing, layout and filing of various computer documents of the company;3. Collection and compilation of statements for better implementation and implementation;4. Complete other tasks assigned by the department manager.5. Familiar with office administrative management knowledge and working process, have basic business letter writing ability and strong written and oral expression ability;5. Familiar with the document writing format and proficient in using office software such as OFFICE;7, work carefully, with a strong sense of responsibility and integrity.8. Location: Taiwan, Malaysia, PhilippinesWorking time: 12 hours岗位职责:1、需熟练掌握中文和英文,能熟练使用英文进行交流;2、负责公司各类电脑文档的编号、打印、排版和归档;3、报表的收编以及整理,以便更好的贯彻和落实工作;4、完成部门经理交代的其它工作。5、熟悉办公室行政管理知识及工作流程,具备基本商务信函写作能力及较强的书面和口头表达能力;5、熟悉公文写作格式,熟练运用OFFICE等办公软件;7、工作仔细认真、责任心强、为人正直。8、工作地点:台湾、马来西亚、菲律宾工作时间:12小时 Job highlights Work visa Paid annual leave Air travel allowance Free meal Free apartment Skills Proficient in Chinese and English Typing speed above 60 words / minute Familiar with office administrative know Familiar with document writing format, Language • Chinese, Conversational var TIAOJIAN_NUM =0;
8000 - 11000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Advisor Russian
Posted 3 days ago
Ctrip.com shanghai, shanghai
About the PositionWe are looking for Customer Advisors, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in Russian via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written Russian and English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Skills Customer Service Sense Language • Russian, Fluent • English, Fluent var TIAOJIAN_NUM =0;
8000 - 12000 RMB/Month | full-time | other | none
Logo of Sykes China
Indonesia Customer Service
Posted 1 week ago
Sykes China shanghai, shanghai
ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide a high level of technical response to the customersEnsure that all communication with customers is within the guidelines of the clientFollow the prescribed problem resolution proceduresHandle customer’s product usage questionsEnsure that cases and callbacks are logged in accordance with the Data Quality guidelines Reach and maintain the level of technical competence and customer service skills as required for the postEnsure that all data is collected accuratelyEnsure that service levels are achieved as communicated by the Account ManagerBe willing to following the working time assigned by immediate supervisorQUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor degree or aboveProficiency in Indonesia and English or Mandarin IT education background or at least 1 Year related IT experienceExperience with computer operation; over 12 months experience with MS Word/ExcelExperience with call center and Notebook/PC will be an advantageSolid communications skills, demonstrated customer mindset and service skillsAble to work on shift Skills IT Language • Chinese, Fluent • English, Fluent
10000 - 13000 RMB/Month | full-time | other | none
Logo of iDeals business technology solutions (shanghai) co., ltd.
Customer Service Representative
Posted 1 week ago
- Processing client requests (calls, chats, and letters) in Chinese and English- If you speak a third language, such as Korean or Japanese - you will communicate with clients in these languages- Ensuring strict confidentiality of client information in accordance with the company’s security policy- Resolving technical problems under the instructions- Holding product training for customers- Regular updating of information on all updates in support channels, technical and product changesInteraction with the technical / product team for solving client cases- From time to time: taking over additional tasks, if necessary – e.g., writing content to support users or documenting internal procedures, etc. Job highlights Medical & accidental insurance Unlimited paid vacation Unlimited paid sick leave 13th Salary International Team Skills attention to detail client-focused mindset fast learner great communication skills empathetic and helpful Language • English, Fluent • Chinese, Native level This job has specific requirements you’ll need to meet to be eligible for consideration. Check the following before applying. Korean would be a plus Japanese would be a plus Previous experience in customer facing role Empathy Fast speed of typing **You must check and pass the requirements above before you can apply** var TIAOJIAN_NUM =5;
7000 - 15000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Representative-Japanese
Posted 1 week ago
Ctrip.com shanghai, shanghai
Core Responsibilities Serve clients in Japanese for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings; Solve the problems for clients via Call, Chat and Email; Handle clients problems with empathy and patience in a goal-driven environment;  Work as part of a high-performing team, supporting and helping colleagues when required; Attend regular team updates; Keep up-to-date with latest promotions and initiatives;  Read, understand and follow the Company Policies and Procedures; Assist in ad hoc assigned projects.Key Qualifications and ExperienceEssential Degree at HNC/HND/Ordinary/Bachelors or above, or significant relevant similar experience;  Strong communication skills in Japanese and English, both verbal and written; Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills; Proficient typing abilities with a better than average Japanese -typing speed; Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes; Ability to listen and build rapport quickly; Enthusiastic yet conscientious and diligent approach to work; Completer-finisher with a good attention to detail.Desirable Ability to touch-type; Passionate about travelEmployee benefits  Variable training courses; Paid annual leave; Attendance meal allowance; Language: Japanese, English
8000 - 12000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service-Thai/Indonesian/Vietnam
Posted 2 weeks ago
Ctrip.com shanghai, shanghai
Customer Service Representative – Thai / Indonesian/VietnameseAbout UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for a Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in Thai / Indonesian/Vietnamese via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written Thai / Indonesian / Vietnamese and English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language • English, Fluent • Indonesian, Native level • Thai, Native level var TIAOJIAN_NUM =0;
8000 - 13000 RMB/Month | full-time | other | none
Logo of lebbay
Customer Service
Posted 2 weeks ago
lebbay shanghai, shanghai
• Respond to customer inquiries about Azazie. Achieve and maintain high levels of customer satisfaction• Assess customer issues to identify solutions and recommend the appropriate course of action. Provide superior customer service and build successful long-term relationships to ensure customer loyalty• Demonstrate ability to accurately gather information and document customer issues • Actively support achievement of team goals, objectives and compliance with contractual service level agreements (SLA)• Provide necessary assistance for marketing team. Skills microsoft office communication & interpersonal skills multiple tasks Language • English, Native level This job has specific requirements you’ll need to meet to be eligible for consideration. Check the following before applying. Australians, British, Americans, Canadians & South Africans are preferred **You must check and pass the requirements above before you can apply** var TIAOJIAN_NUM =1;
15000 - 25000 RMB/Month | full-time | other | none
Logo of BTCC
Senior Customer Service Representative
Posted 2 weeks ago
BTCC shanghai, shanghai
Job Responsibilities:1.Provide outstanding customer service to English speaking customer (largely from North America and Europe) through live chat, e-mail, and phone;2.Follow standard operating procedures and quality assurance processes;3.Present solid knowledge of our products and services to existing and potential customers;4.Escalate customer inquiries and / or problems when required;5.Provide English training based on the upgrade of the product;6.Create and optimize the template & canned response.Requirements:1.Above one year working experience in customer service area;2.Be familiar with Bitcoin will be a plus;3.Native speaker is required;4.Know Mandarin is a plus.BTCC was originally founded as BTCChina in 2011. It is the longest-running and one of the largest bitcoin exchanges worldwide. BTCC plays a leading role in every segment of the bitcoin ecosystem, offering a digital currency exchange, a mining pool, payment processing, consumer wallets, and blockchain engraving. The diverse products and services BTCC offers allow its customers to engage in all aspects of the digital currency spectrum in one integrated platform.Headquartered in Shanghai, BTCC serves a global customer base and has become an industry leader for security, risk mitigation, credibility, and technological innovation. BTCC’s mission is to provide the world with the most convenient and trustworthy digital currency services. Skills: PR APP
13000 - 25000 RMB/Month | full-time | customer service | none
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