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customer service Jobs in China

Online search for "customer service" jobs, vacancies and work in China on the GreatJobWall.

67 jobs found
Logo of Ctrip.com
Customer Service Representative-Japanese
Posted 4 days ago
Ctrip.com shanghai, shanghai
Core Responsibilities Serve clients in Japanese for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings; Solve the problems for clients via Call, Chat and Email; Handle clients problems with empathy and patience in a goal-driven environment;  Work as part of a high-performing team, supporting and helping colleagues when required; Attend regular team updates; Keep up-to-date with latest promotions and initiatives;  Read, understand and follow the Company Policies and Procedures; Assist in ad hoc assigned projects.Key Qualifications and ExperienceEssential Degree at HNC/HND/Ordinary/Bachelors or above, or significant relevant similar experience;  Strong communication skills in Japanese and English, both verbal and written; Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills; Proficient typing abilities with a better than average Japanese -typing speed; Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes; Ability to listen and build rapport quickly; Enthusiastic yet conscientious and diligent approach to work; Completer-finisher with a good attention to detail.Desirable Ability to touch-type; Passionate about travelEmployee benefits  Variable training courses; Paid annual leave; Attendance meal allowance; Language: Japanese, English
8000 - 12000 RMB/Month | full-time | other | none
Logo of iDeals business technology solutions (shanghai) co., ltd.
Customer Service Representative
Posted 5 days ago
- Processing client requests (calls, chats, and letters) in Chinese and English- If you speak a third language, such as Korean or Japanese - you will communicate with clients in these languages- Ensuring strict confidentiality of client information in accordance with the company’s security policy- Resolving technical problems under the instructions- Holding product training for customers- Regular updating of information on all updates in support channels, technical and product changesInteraction with the technical / product team for solving client cases- From time to time: taking over additional tasks, if necessary – e.g., writing content to support users or documenting internal procedures, etc. Job highlights Medical & accidental insurance Unlimited paid vacation Unlimited paid sick leave 13th Salary International Team Skills attention to detail client-focused mindset fast learner great communication skills empathetic and helpful Language • English, Fluent • Chinese, Native level This job has specific requirements you’ll need to meet to be eligible for consideration. Check the following before applying. Korean would be a plus Japanese would be a plus Previous experience in customer facing role Empathy Fast speed of typing **You must check and pass the requirements above before you can apply** var TIAOJIAN_NUM =5;
7000 - 15000 RMB/Month | full-time | other | none
Logo of Guangzhou Danxiao Information Technology Co., Ltd
Customer Service
Posted 1 week ago
Responsibilities:1. Prepare for customer inquiries by studying products, services, and customer service processes.2. Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; as well as verifying the customer's understanding of the information you have provided.3. Create trouble-shooting guides for common issues customers are experiencing4. Improves service quality by recommending improved processes Work Permit ProvidedRequirements: 1. Native English Speaker2. Excellent written communication skills – impeccable English grammar3. Ability to take complicated ideas and make them easily understandable4. Excellent typing skills5. Excellent customer service skills, including maintaining focus on the customer's issue in a fast-paced environment6. Flexible with the working schedule; may be expected to work weekends, holidays and events var TIAOJIAN_NUM =0;
12000 - 16000 RMB/Month | full-time | other | none
Logo of Xinyi Xianliang Hardware Store
Customer service
Posted 1 week ago
Job Responsibilities:1. Must be proficient in Chinese and English, and proficient in English for communication;2. Responsible for the numbering, printing, layout and filing of various computer documents of the company;3. Collection and compilation of statements for better implementation and implementation;4. Complete other tasks assigned by the department manager.5. Familiar with office administrative management knowledge and working process, have basic business letter writing ability and strong written and oral expression ability;5. Familiar with the document writing format and proficient in using office software such as OFFICE;7, work carefully, with a strong sense of responsibility and integrity.8. Location: Taiwan, Malaysia, PhilippinesWorking time: 12 hours岗位职责:1、需熟练掌握中文和英文,能熟练使用英文进行交流;2、负责公司各类电脑文档的编号、打印、排版和归档;3、报表的收编以及整理,以便更好的贯彻和落实工作;4、完成部门经理交代的其它工作。5、熟悉办公室行政管理知识及工作流程,具备基本商务信函写作能力及较强的书面和口头表达能力;5、熟悉公文写作格式,熟练运用OFFICE等办公软件;7、工作仔细认真、责任心强、为人正直。8、工作地点:台湾、马来西亚、菲律宾工作时间:12小时 Job highlights Work visa Paid annual leave Air travel allowance Free meal Free apartment Skills Proficient in Chinese and English Typing speed above 60 words / minute Familiar with office administrative know Familiar with document writing format, Language • Chinese, Conversational var TIAOJIAN_NUM =0;
8000 - 11000 RMB/Month | full-time | other | none
Logo of Fields
Customer Service Manager
Posted 1 week ago
Fields shanghai, shanghai
Job Description:1. Supervise the customer service department.2. Manage hiring, training, retention and performance of the customer service team.3. Develop procedures and policies for better handling of customer correspondence and customer complaints.4. Monitor business and process metrics to measure and manage customer service effectiveness.5. Oversee and maintain call center operations including its staff and statistics.6. Collaborate with sales and marketing team to maximize revenues and customer loyalty.7. Maintain in-depth working knowledge of the company’s brands, systems and processes.Requirement:1. 5-7 years of extensive working experience in call center or customer service section2. Strong communication and coordination skills-sets are desired.3. Hand-on working experience with Expats or with Chinese is a must.4. Chinese is required for native English speaker or Chinese nationality with perfect English. Language: English, Chinese
18000 - 20000 RMB/Month | full-time | other | none
Logo of salary.com
Customer Service
Posted 2 weeks ago
salary.com shanghai, shanghai
Customer Consultation Supervisor for US territorySalary.com is the leading compensation data and analytics company with the best product in the space … and that’s not just us talking. Our fantastic user experience and platform won the highest award in the industry for technical innovation in 2017. We provide the information and tools that help all companies pay fairly to drive employee engagement and organizational success. 100 of our 175 worldwide employees are in the Shanghai office --Shangli Information Technology(Shanghai) Co.,Ltd., where this position resides. You will be surrounded by motivated professionals and an experienced executive team in a bright and modern open floor plan office, built for collaboration and community throughout the workday. Come in and spend some time with us. We are looking for individuals who want to jump-start their Compensation careers, who have excellent communication skills, and who are well organized and able to multi-task, and who want to crush goals. Duties• Answering inbound telephone calls majority from North America customers• Managing and helping the customer's needs• Assisting customers participating in our compensation surveys.• Explaining compensation and benefit terminology to customers.• Answering customer questions about how to navigate through our online platform.• Helping the customer understand the invalid data errors and survey result.• Communicating and understanding customer concerns• Fostering a good working relationship and rapport with customers• May provide some outbound support for the special outreach project• Working in the night shiftQualifications• Read and converse well in English• Excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people.• Ability to manage high call volume• Navigates through multiple online systems.• Working knowledge about Microsoft Excel and others in the MS office suite.• Work independently as well as with the team• Work in the night shift• Previous customer service experience is a plusWork location: Shanghai China Work time: night shift Match US day time Accommodation provided Language: English
more than 10000 RMB/Month | full-time | other | none
Logo of lebbay
Customer Service
Posted 3 weeks ago
lebbay shanghai, shanghai
• Respond to customer inquiries about Azazie. Achieve and maintain high levels of customer satisfaction• Assess customer issues to identify solutions and recommend the appropriate course of action. Provide superior customer service and build successful long-term relationships to ensure customer loyalty• Demonstrate ability to accurately gather information and document customer issues • Actively support achievement of team goals, objectives and compliance with contractual service level agreements (SLA)• Provide necessary assistance for marketing team. Skills microsoft office communication & interpersonal skills multiple tasks Language • English, Native level This job has specific requirements you’ll need to meet to be eligible for consideration. Check the following before applying. Australians, British, Americans, Canadians & South Africans are preferred **You must check and pass the requirements above before you can apply** var TIAOJIAN_NUM =1;
15000 - 25000 RMB/Month | full-time | other | none
Logo of Xinyi Xianliang metals store
Customer service[Philippines]
Posted 3 weeks ago
Job Responsibilities:1. Must be proficient in Chinese and English, and proficient in English for communication;2. Responsible for the numbering, printing, layout and filing of various computer documents of the company;3. Collection and compilation of statements for better implementation and implementation;4. Complete other tasks assigned by the department manager.5. Familiar with office administrative management knowledge and working process, have basic business letter writing ability and strong written and oral expression ability;5. Familiar with the document writing format and proficient in using office software such as OFFICE;7. work carefully, with a strong sense of responsibility and integrity.8. Location: Taiwan, Malaysia, PhilippinesWorking time: 12 hours岗位职责:1、需熟练掌握中文和英文,能熟练使用英文进行交流;2、负责公司各类电脑文档的编号、打印、排版和归档;3、报表的收编以及整理,以便更好的贯彻和落实工作;4、完成部门经理交代的其它工作。5、熟悉办公室行政管理知识及工作流程,具备基本商务信函写作能力及较强的书面和口头表达能力;5、熟悉公文写作格式,熟练运用OFFICE等办公软件;7、工作仔细认真、责任心强、为人正直。8、工作地点:台湾,马来西亚,菲律宾工作时间:12小时 Job highlights Work visa Paid annual leave Air travel allowance Free meal Free apartment Skills Proficient in Chinese and English Strong written and verbal skills Familiar with document writing format Language • Chinese, Conversational This job has specific requirements you’ll need to meet to be eligible for consideration. Check the following before applying. Familiar with the production of Excel forms, typing speed should be above 60 words / minute Must be proficient in Chinese and English, and proficient in English for communication **You must check and pass the requirements above before you can apply** var TIAOJIAN_NUM =2;
8000 - 11000 RMB/Month | full-time | other | none
Logo of China Merchants Loscam
Customer Service Executive
Posted 3 weeks ago
工作內客: • 處理客戶對公司服務的調查,為客戶提供良好的售後服務 • 維持和發展良好的客戶關係 • 維護客戶的資料庫,以高效、準確的方式執行資料輸入系統 • 在需要時為銷售團隊和其他團隊提供支援 • 履行公司分配的其他職責 Responsibilities: • Handle customers enquiry on company services and provide good after-sales service to customers • Maintain and develop good customer relationships • Maintain customers’ database and perform data entry into system in efficient and accurate manner • Provide supports for sales team and for other teams when needed • Perform other duties as assigned by the Company 要求: • 大學或以上學歷 • 至少3年相關工作經驗 • 優秀的溝通、人際交往、演講和談判技巧 • 積極主動,樂於學習 • 可以獨立以及在壓力下工作 • 良好的英語和中文程度 (口語和書寫) • 良好電腦及文書系統操作技巧,包括 Excel、Word、Powerpoint和 Outlook 等 Requirements: • Degree holder or equivalent • Minimum 3 years relevant working experience • Excellent communication, interpersonal, presentation and negotiation skills • Proactive and willing to learn • Can work independently and under pressure • Fluent in both spoken and written English and Chinese • Computer experience essential including knowledge of Excel, Word, Powerpoint and Outlook Job highlights Transportation allowance Language • English, Business level • Chinese, Business level var TIAOJIAN_NUM =0;
8000 - 12000 RMB/Month | full-time | other | none
Logo of Shanghai Ruique Culture Development Co., Ltd
Customer Service (other languages)
Posted a month ago
Job Responsibilities1. 负责处理后台工单及在线服务,为客户提供7*24H的在线咨询及邮件回复; Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers. 2. 通过邮件、在线的方式,处理客户咨询、意见及建议; Handle customer enquiries, advices and suggestions via email or online tools. 3. 协助相关业务部门与客户联络,及时准确整理客户需求及意见并形成文档反馈; Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation. 4. 处理客户投诉,特殊个案完成及其他分配的任务. Handle customer complaints, any special cases or ad hoc tasks.Job Requirements 1. 大专及以上学历,熟练掌握俄语、土耳其语、西班牙语、韩语、日语等任意一种小语种,同时精通英语或中文;候选人须持有小语种等级证书. College degree or above; proficienct in one of the following languages including Russian, Turkish, Spanish, Korean, Japanese etc with a fluency in English or Madarin at the same time. Candidates must hold relevant language level certificate. 2. 具备客服相关工作经验一年及以上 ,对互联网电商或金融行业有一定的认知和理解,有相关领域工作经验. 优秀的应届毕业生亦可申请。 Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply. 3. 诚信正直、积极主动、做事细心,具有责任感和团队合作意识. High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit. 4. 具备较强的抗压能力、沟通表达能力,能够在工作中独挡一面. Ability to work under pressure, strong communication skills and exceed beyond expectation. 5. 热爱客服行业,能接受轮班工作制(9:00-18:00,12:00-9:00,9:00-21:00,21:00-次日9:00). Passionate for customer service industry and can accept to work under different work shifts, including night shift. Skills: Customer Service Language: Russian, Turkish, Spanish, Korean, Japanese
7000 - 15000 RMB/Month | full-time | other | none
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