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customer service Jobs in China

Online search for "customer service" jobs, vacancies and work in China on the GreatJobWall.

22 jobs found
Logo of Guangdong Ocean Sanitary Ware Limited Company
German/French Customer Service
Posted 8 hours ago
Essential Job Functions: 1. Supports a strong commitment to world class customer service and insures a pleasant and productive shopping experience for all customers. Meets with potential customers to determine their boating needs. Provides information necessary to allow the customer to make an informed buying decision. Works cooperatively with the other departments (ex; technical depart./after-sales depart./delivery depart.) to see that delivery to the customer is seamless 2. Maintains current product knowledge by using available resources, i.e., product brochures, Internet and product information training meetings. Maintains awareness of advertised items. Remains current on & adheres to all selling skills training & direction 3. Accurately completes all necessary paperwork required within the selling process. Utilizes excel forms and ERP system on a daily basis, specifically conducting follow up activities with customers before and after the sale. 4. Other Duties as Assigned by Management Requirements 1. Bachelor’s Degree or higher. 2. Languages required: German/French(must be European native speaker) 3. 0 to 2+ Years’ Experience 4. Mathematical Skills / Reasoning Ability: Ability to calculate figures such as discounts or percentages and make change to customers is required. 5. Communication Skills: Ability to communicate in a friendly and professional manner to our customers and other associates is required. Must have good phone etiquette. 6. Ability to establish and maintain effective working relationships with Management, coworkers and customers is required. 7. Ability to operate computer and perform data entry functions is required. 8. Prior shower enclosure knowledge is preferred.
Salary not specified | full-time | customer service | bachelor
Logo of Fields
French Customer Service
Posted a day ago
Fields shanghai, shanghai
Responsibilities:1.Handle inbound calls and capture customer information;2.Make regular customer contact, handling inquiries and complaints;3.Provide an industry-leading service to customers and are always learning and sharing to strengthen the team;4.Help refine and improve internal processes.Requirements:1.University degree or above;2.Fluent English/ /Chinese/French/Other European speaking ;3.Customer service sense;4.Positive attitude, clear thinking, able to handle complaints independently;5.Excellent written and spoken communication;6.Quick learner and team player. Language: English, French
10000 - 15000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Representative-English
Posted 3 days ago
About UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for an English Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in English via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language: English
8000 - 12000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Representative-Korean
Posted 3 days ago
Ctrip.com shanghai, shanghai
Core Responsibilities Serve Korean speaking clients for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings; Solve the problems for clients via Call, Chat and Email; Handle clients problems with empathy and patience in a goal-driven environment;  Work as part of a high-performing team, supporting and helping colleagues when required; Attend regular team updates; Keep up-to-date with latest promotions and initiatives;  Read, understand and follow the Company Policies and Procedures; Assist in ad hoc assigned projects.Key Qualifications and ExperienceEssential college graduated or above;  Strong communication skills in Korean and English, both verbal and written; Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills; Proficient typing abilities with a better than average Korean - typing speed; Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes; Ability to listen and build rapport quickly; Enthusiastic yet conscientious and diligent approach to work; Completer-finisher with a good attention to detail.Desirable Ability to touch-type; Passionate about travelEmployee benefits  Variable training courses; Paid annual leave; Attendance meal allowance; Annual on-target bonus. Language: Korean, English
8000 - 12000 RMB/Month | full-time | other | none
Logo of Guangzhou Danxiao Information Technology Co., Ltd
Customer Service Associate
Posted 2 weeks ago
Responsibilities:1. Prepare for customer inquiries by studying products, services, and customer service processes.2. Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; as well as verifying the customer's understanding of the information you have provided.3. Create trouble-shooting guides for common issues customers are experiencing4. Improves service quality by recommending improved processes Work Permit ProvidedRequirements: 1. Native English Speaker2. Excellent written communication skills – impeccable English grammar3. Ability to take complicated ideas and make them easily understandable4. Excellent typing skills5. Excellent customer service skills, including maintaining focus on the customer's issue in a fast-paced environment6. Flexible with the working schedule; may be expected to work weekends, holidays and events
10000 - 15000 RMB/Month | full-time | customer service | none
Logo of Ctrip.com
Customer Service Advisor-Night Shift EN
Posted 2 weeks ago
Ctrip.com shanghai, shanghai
About the PositionWe are looking for an English Customer Service Advisor - Night Shift, who will be supporting Trip.com’s customers located in the Western Hemisphere for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in English via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Able to work independently and effectively during night and overnight shifts;• Proficiency in both verbal and written English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Skills: Customer Service, OTA Language: English
13000 - 15000 RMB/Month | full-time | other | none
Logo of lebbay
Customer Service Representative
Posted 2 weeks ago
lebbay shanghai, shanghai
About AzazieAzazie, Inc. is on a mission reinvent shopping for bridesmaid dresses and wedding gowns! Our brand connects bridesmaids and brides with over 200 affordable gowns in 60+ colors for bridesmaids, brides, and mothers of the bride. We even carry matching accessories for groomsmen! Job SummaryAzazie is looking for an enthusiastic Customer Service Representative to join our growing team! As a Customer Service Representative, you will be responsible for providing effective customer service by using knowledge of company products and services. You will interact with customers to provide information in response to questions, concerns, and complaints by phone, email, and chats. ResponsibilitiesAs a Customer Service Representative, you’ll be an important part of a growing company. You'll...Communicate with customers via phone, email and chatsProvide appropriate and correct information to customersHone communication, service, marketing, and conflict-resolution skills by delivering quick and exceptional serviceShare your knowledge and excitement about the latest in formal wear, bridal wear, and fashionBe an active part of your team by participating in various projectsBuild meaningful relationships with customers planning for their big dayOur ideal Customer Service Representative:Has a positive attitude, even when faced with misplaced criticism or frustrationIs a team player, proactive and eager to share ideas and assistanceCan clearly, effectively, and quickly communicate through emails, phones, and chatsKeeps a calm demeanor when dealing with high stress situationsThrives in a fast-paced environmentIs able to quickly establish rapport with customers in order to drive sales and ratingsQualifications:Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)High school Degree required, College Degree preferredPrevious customer service experienceComputer experience and aptitudeIf you are our next Customer Service RepresentativeSubmit your resume and a cover letterIn your cover letter, please provide a link to your favorite funny YouTube videoApplications without the above will be automatically rejectedJob Type: Full-time, Attendance: 9:00AM-18:00PM, Five days a week. Language: English
6000 - 10000 RMB/Month | full-time | other | none
Logo of lebbay
Customer Service Manager
Posted 2 weeks ago
lebbay shanghai, shanghai
Job summaryAzazie is looking to add an experienced Customer Service Manager to their growing team! The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Representatives and Quality Assurance team. We need a Customer Service Manager who can take charge of our customer service department and foster positive relationships with our customers. If you know how to find unique ways to deal with customer complaints or concerns while effectively managing a growing team of 10 – 15 CSRs, you’d be a perfect fit for this position.About Azazie: Azazie, Inc. is on a mission reinvent shopping for bridesmaid dresses and wedding gowns! Our online-only store connects bridesmaids and brides with over 200 gowns in 60+ colors for bridesmaids, brides, and mothers of the bride. At Azazie, we believe that everyone deserves to don a gorgeous gown, regardless of size or budget. We carry standard sizes 0-30, and can make any of our dresses to your custom measurements. Every dress is made-to-order, making it a more sustainable and personalized option than off-the-rack retailers.Responsibilities: Directs and oversees all aspects of an organization's customer service policies, objectives, and initiativesDevelops service level standards focused on response times and issue resolutionEstablishes policies and procedures that produce high quality customer service delivery and that reflect industry best practicesEnsures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issuesAlign customer service activities and initiatives to support and enhance the objectives of the organizationRecruit, manage and develop customer service agentsMeasure Customer Service Representatives’ performance and make employment decisionsAdhere to and manage the approved labor budgetProvide feedback to the company regarding service failures or customer concerns.Provide feedback to Operations team to ensure all customers have accurate and timely information on order status and/or changesRequirements: 5 years of experience in Customer Service, 3 years in a supervisory/management roleBS degree in Business Administration or related fieldExcellent knowledge of management methods and techniquesProficiency in EnglishWorking knowledge of customer service software, databases and toolsAwareness of industry’s latest technology trends and applicationsAbility to think strategically and to leadStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsSelf-motivated and self-directedPosition DetailsFull Time, permanent positionJob Type: Full-timeAttendance: 9:00AM-18:00PM, Five days a week Language: ENGLISH
12000 - 20000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Representative
Posted 3 weeks ago
Customer Service Representative – Thai / Vietnamese / IndonesianAbout UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for a Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in Thai / Vietnamese / Indonesian via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written Thai / Vietnamese / Indonesian and English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language: Thai / Vietnamese / Indonesian and English
8000 - 12000 RMB/Month | full-time | other | none
Logo of Fields
Customer Service
Posted a month ago
Fields shanghai, shanghai
Responsibilities:1) Handle inbound calls, capture customer information and complete all order relevant processes.2) Responsible for regular inquiries (call/email) and relevant follow-ups.3) Record daily inbound/outbound transactions, prepare materials/data for other internal departments.4) Provide quality service to customers, keep learning and sharing to improve team service skills and quality.5) Complaint case handling and coordination.6) Customer service rules and methodologies analysis, assist superior to optimize internal operation processes.Requirements:1) University degree or above2) Fluent English/ Japanese/Chinese/French/German/Other European speaking 3) Customer service sense.4) Positive attitude, clear thinking, able to handle complaints independently5) Excellent written and spoken communication6) Quick learner and team player. Language: English
25 - 50 RMB/Month | part-time | customer service | none