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customer service Jobs in China

Online search for "customer service" jobs, vacancies and work in China on the GreatJobWall.

15 jobs found
Logo of Fields
French Customer Service
Posted 2 days ago
Fields shanghai, shanghai
Responsibilities:1.Handle inbound calls and capture customer information;2.Make regular customer contact, handling inquiries and complaints;3.Provide an industry-leading service to customers and are always learning and sharing to strengthen the team;4.Help refine and improve internal processes.Requirements:1.University degree or above;2.Fluent English/ /Chinese/French/Other European speaking ;3.Customer service sense;4.Positive attitude, clear thinking, able to handle complaints independently;5.Excellent written and spoken communication;6.Quick learner and team player. Language: English, French
10000 - 15000 RMB/Month | full-time | other | none
Logo of Moonton
Customer service specialist
Posted 3 days ago
Moonton anqing, anhui
Responsibilities:Responsible for operation and maintenance of the company games' social medias like Facebook, Twitter, Google+, Youtube etc.Responsible for answering game players' questions, recording the feedback.Maintain online community relationship, plan and organize online activities.Assist operation dept. to propose the suggestions for game optimization to improve game operation data.Accomplish other tasks delivered by the supervisor.Requirements:Passionate for games, enjoy communicating with users, understand users' mentality and habits well.1 years' above game customer service related working experience above.Familiar with English language, with Chinese language will be priority.Have mature teamwork spirit, passionate for game career.Have proactive working attitude and professional ethics, can work under pressure.Prefer candidates with online community managing experience
Salary not specified | full-time | customer service | bachelor
Logo of Ctrip.com
Customer Service Representative-Japanese
Posted 3 days ago
Ctrip.com shanghai, shanghai
Core Responsibilities Serve clients in Japanese for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings; Solve the problems for clients via Call, Chat and Email; Handle clients problems with empathy and patience in a goal-driven environment;  Work as part of a high-performing team, supporting and helping colleagues when required; Attend regular team updates; Keep up-to-date with latest promotions and initiatives;  Read, understand and follow the Company Policies and Procedures; Assist in ad hoc assigned projects.Key Qualifications and ExperienceEssential Degree at HNC/HND/Ordinary/Bachelors or above, or significant relevant similar experience;  Strong communication skills in Japanese and English, both verbal and written; Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills; Proficient typing abilities with a better than average Japanese -typing speed; Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes; Ability to listen and build rapport quickly; Enthusiastic yet conscientious and diligent approach to work; Completer-finisher with a good attention to detail.Desirable Ability to touch-type; Passionate about travelEmployee benefits  Variable training courses; Paid annual leave; Attendance meal allowance; Language: Japanese, English
8000 - 12000 RMB/Month | full-time | other | none
Logo of Blue Nile
Customer Service Sales Consultant
Posted 4 days ago
Blue Nile shanghai, shanghai
Blue Nile is one of the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience. Blue Nile is looking for a passionate and talented Customer Service Specialist in our Shanghai office who is a native English speaker to join our team of Diamond and Jewelry Consultants. Additional languages, including Spanish, Chinese, French, and Japanese are a plus. We are looking for an individual who is passionate about providing phenomenal Customer Service. Our most successful employees enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.Responsibilities: •Demonstrate exceptional Customer Service and educate customer on products•Communicate the Blue Nile Difference, instilling trust and confidence in our brand•Prioritize customer calls, customer email, live chat and other customer interactions•Proactively follow up on all work requests within Blue Nile’s service level standards•Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations•Understand department goals and meet defined metrics•Proactively read and take action on daily operations updates as needed•Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience•Maneuver effectively and efficiently through all computer systems•Continuously maintain excellent attendance and punctualityQualifications: •Previous customer and/or call center experience•Fluency in other languages is a plus•Bachelor’s degree in Business, Sales, Communication or Marketing preferred•Excellent organization & attention to details skills•Excellent listening, written and verbal communication skills•Ability to work within deadlines in a fast paced environment•Strong computer, typing/keyboarding and data entry skills•Flexibility and willingness to adjust to scheduling needs
12000 - 15000 RMB/Month | full-time | other | none
Logo of BTCC
Senior Customer Service Representative
Posted 1 week ago
BTCC shanghai, shanghai
Job Responsibilities:1.Provide outstanding customer service to English speaking customer (largely from North America and Europe) through live chat, e-mail, and phone;2.Follow standard operating procedures and quality assurance processes;3.Present solid knowledge of our products and services to existing and potential customers;4.Escalate customer inquiries and / or problems when required;5.Provide English training based on the upgrade of the product;6.Create and optimize the template & canned response.Requirements:1.Above one year working experience in customer service area;2.Be familiar with Bitcoin will be a plus;3.Native speaker is required;4.Know Mandarin is a plus.BTCC was originally founded as BTCChina in 2011. It is the longest-running and one of the largest bitcoin exchanges worldwide. BTCC plays a leading role in every segment of the bitcoin ecosystem, offering a digital currency exchange, a mining pool, payment processing, consumer wallets, and blockchain engraving. The diverse products and services BTCC offers allow its customers to engage in all aspects of the digital currency spectrum in one integrated platform.Headquartered in Shanghai, BTCC serves a global customer base and has become an industry leader for security, risk mitigation, credibility, and technological innovation. BTCC’s mission is to provide the world with the most convenient and trustworthy digital currency services. Skills: PR APP
13000 - 25000 RMB/Month | full-time | customer service | none
Logo of Zhengzhou ZIEL Network Technology Co., Ltd.
Online Customer Service Executive
Posted 1 week ago
Job Description:1.Provide good customer service, quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;3.Collect customer related data, participate in customer service satisfaction promotion planning and implementation;4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate and customer loyalty;6.Complete other work arranged by supervisor efficiently.Requirements:1. Full-time work is required;  2. Native German speaker is required;3. Bachelor's Degree or above is required;4. Be familiar with E-commerce will be a plus;5. Experience working in China will be a plus;6. Above one year working experience in customer service area will be a plus;7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.Benefit:1.Provide assistance in working visa apply;2.12k-18k/month (before tax), negotiable based on the quality of work;3.8 hours/day, 2-day weekend, offical holiday;4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;5.Provide Insurance, Annual physical examination;6.Festival gift, Monthly birthday party, Daily afternoon tea and snack time. Address: 3rd Floor, Block B, Dingshengshidai, No.163 Hanghai Middle Road, Erqi District, Zhengzhou City, Henan Province. Skills: Bachelor's Degree or above,, Be familiar with E-commerce , Language: Native German speaker
12000 - 18000 RMB/Month | full-time | customer service | none
Logo of Ctrip.com
Customer Service Representative-English
Posted 2 weeks ago
About UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for an English Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in English via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language: English
8000 - 12000 RMB/Month | full-time | other | none
Logo of Ctrip.com
Customer Service Representative
Posted 2 weeks ago
Customer Service Representative – Thai / Vietnamese / IndonesianAbout UsCtrip.com International Ltd. (NASDAQ:CTRP) established the International Business Unit, Trip.com, towards the end of 2013 and has achieved triple digit growth rates over the past few years in the international travel industry.Trip.com provides a one-stop travel booking service in 20+ languages through our website and mobile app. With access to more than 1.2 million hotels, over 2 million individual flight routes around the globe and an award-winning Customer Service team, we are one of the world’s leading online travel agencies.About the PositionWe are looking for a Customer Service Advisor, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team? Key Responsibilities• Assist customers with their inquiries and concerns in Thai / Vietnamese / Indonesian via phone, chat, or email;• Communicate effectively with customers, showing empathy and patience;• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;• Advocate the Trip.com culture both internally and externally;• Assist with ad hoc projects assigned by Team Leads / Supervisors.Requirements• Proficiency in both verbal and written Thai / Vietnamese / Indonesian and English;• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Language: Thai / Vietnamese / Indonesian and English
8000 - 12000 RMB/Month | full-time | other | none
Logo of 深圳长森贸易有限公司
English customer service
Posted 2 weeks ago
Job Requirement:  1.Native English-speaking foreign customer service (Australia, UK, USA and Canada are preferred), with clear and accurate pronunciation, clever articulation, strong Chinese expression and standard Mandarin.  2.a team spirit and dedication;  3.Know About Europe and the United States culture, familiar with European and American expressions;  4. Customer service has a strong interest in fansLocation: 24th Floor, South China Development Building, No. 1 Huanan Avenue, Pinghu Street 23A07
10000 - 15000 RMB/Month | full-time | customer service | none
Logo of XiMeng Industry (Hangzhou) Co,Ltd.
E Commerce Customer Service
Posted 2 weeks ago
Diveristech is seeking an eCommerce Customer Service Specialist to join a 10 Person eCommerce team, reporting directly to our Customer Support ManagerEssential Job Functions:# Provide Email Customer Support - Answer Online Customer Questions ( Technical & General ) # Deal with 1 to 3 Star Reviews ( Search online to find Customers / Send Samples / Have mistaken reviews Removed )# 24 / 72 Customer Support Emails# Customer Complaint resolution. Where customer makes a negative claim about any of our products work with our Purchasing and Quality Dept to have samples Tested# Corrective Action Plans - Awareness of issue, and ability to work with Purchasing & Quality Assurance Dept to implement corrective action plan, and with design department to create artwork to communicate issue resolution with future customers# Data Analysis — Run Reports - Quality trend reports. Support all Retail Customer service; including answering all email questions, refunds, returns, and exchanges on all E-Commerce platforms. Language: English & Chinese
4000 - 10000 RMB/Month | full-time | customer service | none